Saskatoon, Saskatchewan, Canada
HR Business Data Analyst in the Saskatchewan Health Authority. Specialized in Oracle report development and leading ad hoc requests.
• Provided Tier 1 IT support to over 20 users, focusing on resolving software, data, and technical issues. • Spearheaded weekly meetings to discuss software bugs and errors with the internal and development team. • Automated workflow using Python scripts, reducing data entry by 3 weeks. • Composed a company-wide data standard guide to enhance consistent data for file names, internal software data entry, report generation, and email formats. • Organized databases with 99% accuracy, ensuring consistent data access across departments. • Documented over 100 software bugs and user issues, properly translating and handing off reports to the development team. • Produced bi-weekly website reports and implemented improvements from data insights, improving website SEO by 20%. • Published a SharePoint portal to centralize HR resources, creating an accessible FAQ for new and veteran employees.
• Facilitated multiple weekly lab tutorials to explain programming concepts to over 30 students. • Delivered individual technical support during Help Desk sessions, communicating and resolving troubleshooting errors and concepts. • Improved participation and attendance by implementing an efficient communication system and engaging with student queries with empathy. • Maintained clear instructional materials across multiple lab sections and instructors.
• Delivered customer service in a demanding environment while maintaining a welcoming atmosphere. • Trained new and old employees on store systems and workflows, emphasizing on maintaining high standards of accuracy without compromising quality by double-checking custom orders and modifications. • Recognized for customer satisfaction and team contribution by being awarded Partner of the Quarter.