Belgium
As a quality professional with 13+ years of experience in the automotive industry, I’ve developed expertise across production quality, customer satisfaction and data-driven problem solving. Starting from the shop floor at Toyota Motor Manufacturing Turkey, I advanced into senior customer quality roles and most recently served in Toyota Motor Corporation’s Global HQ in Japan, where I contributed to strategic vehicle data analysis and fast-response quality initiatives. I specialize in root cause analysis, customer feedback integration, vehicle quality analytics and cross-functional project execution.
• Risk assessment • Critical flow out
• Specialized in vehicle remote data utilization & digitalization to proactively address field concerns before official field technical reports issuance • Led European task force for over the air updates and improvement initiatives. • Created processes to enhance product quality through connected data analysis to reduce solution lead time for final customer. • Project management of European connected data deployment to Japan operations by ensuring secure compliant access • Hosted annual global quality meetings and coordinated timely preparation for discussion themes between regional and global head quarter.
• Mentored new engineers and provided leadership for their development • Led Stellantis alliance partner field quality activity and quarterly quality status reporting to upper management • Managed cross-functional projects with alliance members by establishing automated processes for sharing technical service bulletin to dealer network operations • Coordinated Aygo X safe lunch activity
• Led first generation C-HR intensive quality follow up activity for safe launch • Project management on reported field issues ensuring necessary milestones are met until final countermeasure introduced at production plant and remedy solution for vehicles at field • Regularly report status of intensive quality activity to upper management and ensure defined KPIs are met • Led Corolla intensive quality follow up activity
• Temporary assignment from Toyota Motor Manufacturing Turkey (TMMT) production plant to European operations head quarter Toyota Motor Europe to promote TMMT produced models’ Corolla & C-HR field quality. • Analyzed root cause of field problems and leading countermeasure development with stakeholders. • Ensured customer satisfaction by implementing solutions that resulted in improved product quality.
• Ensured powertrain & drivetrain parts quality for Corolla & Verso models at Toyota Motor Manufacturing Turkey. • Implemented quality control processes to meet production standards and reduce defects. • Collaborated with cross-functional teams to address quality issues and improve manufacturing efficiency.