Delhi, India
• Helping Amazon's valuable customers from North America and Canada with their retail purchases and subscriptions • Moved to the Accounts Change Department to help customers with their Amazon Accounts for any technical or any non-technical issues. • Moved to the Search and Rescue department where my job was to dive deep into the customer's issue and resolve it from the core so that the customer will not have to face the same issue again. • Moved to the SHERLOCK department which was the last point of contact for the customers. • Was added to the pilot batch of Amazon Haul which was a new store front of Amazon currently introduced in the United States of America.