Delhi, India
I’ve spent the last 3.5 years doing one of the hardest jobs in customer-facing work — getting people to pay what they owe, without burning the relationship. That takes patience, strategy, and real people skills. And I’ve built all three. At Midland Credit Management, I manage a live portfolio of delinquent accounts and consistently hit 90–110% of my monthly recovery targets — not by pushing hard, but by listening harder. I handle 80–100+ customer interactions daily, navigating everything from frustration to financial hardship, and I find repayment paths that actually stick. Before that, I spent a year at Teleperformance handling international customer service across multiple campaigns — maintaining strong CSAT scores while managing 60–80 inbound calls a day. And before that, I was at PolicyBazaar, converting insurance leads through inbound and outbound sales. What ties it all together: I work best under pressure, with people, on problems that don’t have easy answers. What I bring to the table: ✔ Debt recovery with a human touch ✔ Negotiation and de-escalation that preserves relationships ✔ High-volume call handling without sacrificing quality ✔ Team mentoring — I’ve onboarded and trained new hires ✔ Sales conversion across insurance and financial services I’m based in New Delhi and open to opportunities in account management, collections, customer success, or financial services roles where performance is measured — and rewarded. 📩 Let’s connect: [email protected]