Gurugram, Haryana, India
I help founders and CEOs turn chaos into systems. Over the past 5 years, I've built my career inside Founder's Offices, stepping into fast-scaling companies, diagnosing operational bottlenecks, building and automating processes and creating dashboards that allowed leadership teams make decisions on real-time data. What I solve: manual, broken, or non-existent workflows that slow a company down as it scales. I fix this by combining hands-on operations experience with automation and analytics tools , designing systems once, so teams stop firefighting the same problems every week. How I work: I report directly to founders/CEOs, translate ambiguous priorities into structured execution and I'm comfortable owning everything from SOPs to SQL queries to chatbot integrations, whatever moves the business forward. A B.Tech in Chemical Engineering (Gold Medalist, Manipal University Jaipur) gave me a systems-first, first-principles approach to problem-solving that now shows up in every process I redesign.
•Designed and developed scalable business models for FIITJEE franchise operations using Macros and JavaScript, with the help of Claude •Led the end-to-end automation of the admission process, transforming a fully manual (paper-based) workflow into a streamlined digital system, improving efficiency and reducing operational errors. •Drove cross-functional alignment across vendors, admissions and ops teams to ensure on-time execution and delivery. •Deployed Zapier-based automation to manage franchise operations and communications, reducing manual effort and improving response TAT.
•Owned 0→1 product development, including onboarding flows, UI wireframing using Lovable, and PRD creation. •Created user funnels (acquisition → activation → engagement) and implemented event tracking frameworks. •Built dashboards for DAU/WAU/MAU, activation, and engagement metrics using MixPanel and Tableau. •Conducted A/B experiments on signup and onboarding flows, reducing drop-offs by 10%.
•Drove 14% increase in customer conversion and cut turnaround time by 18% by automating end-to-end order processing workflows and delivering quality work. •Improved freelancer onboarding conversion by 12% through funnel redesign and flow optimisation. •Built executive-level KPI dashboards in Tableau, enabling real-time visibility into key business metrics like retention, revenue, refunds, acquisitions. •Led a targeted IIT SME recruitment campaign, onboarding 50+ high-quality subject experts and reducing refund rate by 10%. •Hired, onboarded, and managed a 30+ member Quality Analyst team; instituted performance frameworks that drove accountability and delivery consistency. •Coordinated across product, operations, growth and supply team to drive timely feature rollouts and data tracking updates aligned to business priorities. •Managed CRM team focused on student retention and revenue expansion. Built cross-sell and upsell strategies using WebEngage to send targeted lifecycle communications throughout the student journey.
With my major focus being on improving quality, monitoring my team and increasing student retention, I have worked on the following: •Developed and launched 2 new services (one-on-one tutoring and video solution). •Developed and executed SOPs for quality management, operations workflow and fast delivery thus improving retention . •Created and implemented successful incentive program for freelancers thus reducing delivery time. •Conducted freelancer workshops for easier adoption of new features and programs.