Amber Quach

MBA Candidate | Retail Leader

Las Vegas, Nevada, United States

About

Highly organized management professional with nine years of experience in the retail sector.

Experience

  • Sales Leader at EXPRESS
    May 2025 - Present · 1 yr 3 mos

    - Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards. - Display expert knowledge of product, company policies, promotions, loyalty programs. - Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

  • SEPHORA (San Francisco Bay Area · On-site)
    • Operations Leader
      May 2024 - Apr 2025 · 1 yr

      - Oversee the order fulfillment process, ensuring accuracy and excellent service. - Oversee inventory management, ensuring a well-stocked store. - Supervise store maintenance, ensuring a clean and smoothly operating store. - Lead the setup and execution of sales events and promotions. - Participate in loss prevention efforts, maintaining a safe and secure shopping environment.

    • Sales and Service Leader
      Jan 2024 - May 2024 · 5 mos

      - Ensure the implementation of sales and service experiences that meet company standards. - Support and coach team members in selling, service, and operations. - Execute our client service model and sales strategies, driving customer engagement. - Ensure compliance with store standards, maintaining a professional environment. - Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

  • Hollister Co. (On-site)
    • Store Manager
      Feb 2019 - Jan 2024 · 5 yrs

      #30198 - Responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development for management. - Accountable for all store operations, including hours management, Asset Protection, sales floor and stockroom organization. - Upholds company standards and policies, with a focus on store experience by ensuring a high level of customer engagement.

    • Assistant Manager
      Nov 2018 - Feb 2019 · 4 mos

      #31481 - Roles: Female Visual Merchandising and Business Operations.

    • Assistant Manager
      Oct 2017 - Nov 2018 · 1 yr 2 mos

      - Roles: Staffing and Visual Merchandising.

  • Advisory Chairman (Community) at Alpha Phi Omega National Service Fraternity
    Nov 2017 - Oct 2018 · 1 yr

  • Alpha Phi Omega National Service Fraternity (1 yr 3 mos)
    • President for the Executive Committee
      Jan 2017 - Jun 2017 · 6 mos

    • Academic Chair for the Executive Committee
      Jun 2016 - Jan 2017 · 8 mos

    • Voting Delegate at National Convention
      Apr 2016 - Dec 2016 · 9 mos