Akos Peer

CIO | Energy, Utilities, Financial Services & Media | IT & Digital Transformation | CEE

Budapest, Budapest, Hungary

About

I make complex things work — because I understand people as much as I understand systems and business. I lead large, politically complex IT and digital transformations in regulated industries — energy, financial services, utilities, media — where the cost of getting it wrong is operational, not just financial. Over the past decade, I have led two such transformations end to end. At ELMŰ-ÉMÁSZ (Innogy Group), we digitally transformed an organisation serving 2.5 million customers: we halved customer service headcount, launched Hungary's first utility app (900,000 monthly transactions) and its first customer service chatbot. At ALTEO, we built an enterprise-grade IT organisation from a small, fragmented setup — from 6 to 17 FTEs, from HUF 425M to HUF 1.3bn — delivered Hungary's first brownfield SAP RISE migration on HANA with zero business-day downtime, and prepared the company for NIS2 and critical infrastructure compliance. There is something that runs through my entire career: I have always performed best where something needed to be built or taken to the next level — an organisation, a team, a system, a process. In 2004, my wife and I co-founded Hungary's first online ticket retailer with personal capital, and reached market leadership within two years. In 2013, together with 12 other parents, we co-founded a Waldorf primary school — today it serves 100 families. For me, building and transformation are inseparable, because one does not work without the other. What I am looking for: an organisation where IT needs to understand the business and actively support it — where the work is to build and transform, not just to operate. I am seeking CIO and Transformation Director roles across the CEE region in energy, utilities, financial services, and digital media. I am also open to interim mandates of 6—18 months where a clearly defined brief exists: turnaround, integration, or compliance.

Experience

  • Director of IT at ALTEO Group
    Jan 2022 - Nov 2025 · 3 yrs 11 mos

    Mandate: upgrade the IT function to enterprise level standard capable of supporting the company's growth strategy, including NIS2 and critical infrastructure compliance. SCALE AND ORGANIZATIONAL GROWTH • Scaled the IT organization from 6 to 17 people and the IT budget from HUF 425M to HUF 1.3B over three years, supporting 39 locations across Hungary. • Renewed project management governance and introduced project portfolio management with a Project Portfolio Board operating under a three person governance model (two deputy CEOs and myself). STRATEGIC TECHNOLOGY DELIVERY • Executed Hungary's first brownfield SAP RISE on HANA migration, consolidating licenses, infrastructure and support under a single predictable OpEx envelope. Zero business day outage during cutover. (9 months, HUF 320M) • Renewed the company's HR workflows through complete digitization on SAP SuccessFactors: 7 modules from Employee Central through compensation and headcount planning. (1.5 years, HUF 110M) • Built a redundant CISCO SD-WAN network across 39 sites, enabling 24/7 power plant portfolio operations with 99,9 SLA. • Redesigned the ALTEO data center on Microsoft Azure in line with NIS2 requirements and current cybersecurity standards. (12 months, HUF 60M) • Deployed Microsoft Copilot across the M365 environment. COMPLIANCE AND M&A • Initiated NIS2 compliance program in 2024, ahead of regulatory deadline. • Led IT due diligence and integration planning for multiple domestic and CEE regional M&A transactions, covering both power plant assets and company level acquisitions. CULTURAL AND DIGITAL CHANGE • Launched a company wide digitalization program in 2024, including knowledge sharing events, a Digital Champion competition, and the establishment of the Digital Committee overseeing the digital transition.

  • ELMŰ-ÉMÁSZ (Budapest · On-site)
    • Project Portfolio and Digital Program Management, Head of Department
      May 2019 - Dec 2021 · 2 yrs 8 mos

      During organizational restructuring, I was assigned to lead the IT related project portfolio while retaining digital program responsibilities. The team expanded to 5 internal and 5 external project managers; managed budget grew to HUF 2.5B. The EON acquisition during this period created a series of complex new challenges. • Established a project office with reporting, resource planning, and a PMI based project framework. • Created the Project Portfolio Board, overseeing company level projects under a four person governance model (two board members, the IT director, and myself). • Led two IT carve out workstreams (Jupiter and Pantheon projects) to separate IT systems for the divestiture of the company group. • Built a 90 person project organization with its own project office; recruited two former C level executives to lead the workstreams. • Total managed budget: HUF 10B.

    • Digital Competence Center, Head of Department
      Aug 2015 - Apr 2019 · 3 yrs 9 mos

      Joined this long established utility to lead its digital transformation. • Halved customer service headcount (from 650 to 325) over three years through a coordinated program of digital channels, automation, and self service, while maintaining customer satisfaction and service stability. • Launched Energiapp, Hungary's first public utility mobile app, with photo based meter reading and card payment. The app handled 900,000 cases per month. • Launched Hungary's first customer service chatbot in 2019, when commercial AI was not yet broadly available. • Implemented an RPA program automating 40 work processes, reducing headcount by 19 FTEs. • Redesigned all of the group's digital channels, including websites and online customer service. • Led the digital@ELMŰ cultural program (Digital Day events, Show Me Now program), aligning local execution with parent group standards. • Served for 5 years as a member of Innogy Group's Digital Leadership Team, representing Hungary in the parent group's CEE digital portfolio. • Team: 5 FTEs, budget: HUF 1B.

  • Head of Electronic Channel Development at Budapest Bank Zrt.
    2014 - 2015 · 1 yr

    Led the development of the bank's new online platform. • 3 Scrum teams plus architects, agile delivery. • Total project investment: HUF 500M.

  • Head of PMO, Digital Division at Sanoma Media Budapest
    2008 - 2014 · 6 yrs

    Provided professional leadership for project managers and web designers across Sanoma's Hungarian digital portfolio. • Team: 11 FTEs, managed budget: HUF 2.2B. • Led development of major Hungarian digital products: Startlap, Profession, 24.hu, Szállás.hu. • Built an entire online retail division from scratch, including web shops, logistics and payment systems: Polc.hu, Egészségbolt, Szépségbolt. • Built Story TV's digital presence: launched the website and made programmes available for online catch-up viewing. • Developed video content and streaming for smart TVs: LG, Panasonic, Samsung. • The Cosmopolitan online coupon days and birthday campaign system, designed and developed under my leadership, was adopted internationally by Hearst Corporation.

  • Co-Founder and Owner at Jegyvilág.hu
    2004 - 2010 · 6 yrs

    Co founded and ran Hungary's first online ticket marketplace for theatre and concert tickets, at a time when local e-commerce infrastructure was virtually non existent. • Built the venture with personal capital, owning full P&L responsibility and business risk. • Reached market leading position within 2 years against established offline competitors. • Built end to end e-commerce capability: ordering, online payment, logistics, customer service. • HUF 55M peak annual revenue; 3 person team; 6 years of continuous operation.