Alpharetta, Georgia, United States
Effective leader with over ten years of management experience. Proven leadership in team building, organizational development and mentoring. • Experienced Senior Project/Program Manager and Agile Scrum Master with a background in managing large and small software projects and programs. • Strong Technical and Architectural leadership. • Excellent communicator practiced in effective executive briefing, stakeholder management, program reporting, cross-functional facilitation, conflict resolution, and translation of business and technical information for a variety of audiences. • Successfully led large and small projects and programs with their associated costs, schedules, and risks from start to finish. Implement current processes and methodologies to ensure quality, time to market, and value for the customer. Core Competencies: Software development in Waterfall, Agile Project Management and Program Management Scaled Agile Framework Waterfall to Agile transition Software Analysis and Design Microsoft Project Server Microsoft Sharepoint Server SDLC
As the Director of the Data Solutions team, I was responsible for managing and helping a team integrate, ingest and process customer data in a timely manner to meet the SLAs with the customers. In addition to helping with communications and setting expectations with our customers, I also played a hands-on role in coming up with solutions for integrations, extractions and ingestion of disparate EHR. Data into our processing and analytics engines.
I was hired to lead and turnaround all aspects of technology implementations and technical operations at HealPros. Some of the challenges faced included but was not limited to the quality and timeliness of the processing of customer’s data, integration with external vendors and quality of reports delivered to customers. o Introduced and established Agile (SCRUM) methodology for software delivery. o Setup the cadence for delivery and the KPIs for measuring the development teams. o Introduced a ticketing system and established an SLA along with KPIs for service requests. o Leveraged ITIL framework processes for Continuous Service Improvement o Setup automation and notifications to improve resource capacity and availability within the team. This led to the team being able to streamline integration with the vendors and also ensure the processing of data in a timely manner with quality. o Successfully migrated from an Onramp server to AWS cutting down on operational expenses. o Setup cross training to ensure a balanced workload and a proper work life balance for the team. o Implemented a framework and associated processes for new system implementation and change management. o Renewed vendor/contractors’ relationships and renegotiated contracts with several vendors to reduce operational expenses. o Led the company to attaining HITRUST certification
Senior Agile Program Manager, Director As a Senior Agile Program Manager and coach, later promoted to Director, I worked with the stakeholders within the company to set the standards for project and program management. Coached the teams on successful execution of the development of new and ongoing projects within the company while ensuring projects follow the development standards that have been set. o Introduced and coached SCRUM methodology to the development teams o Worked closely with the product management team and the SMEs to determine requirements. o Helped document requirements in the form of User Stories and Epics o Managed 3 Agile teams of 7-8 engineers each. o Improved efficiency and predictability on three project workstreams. o Introduced and established quality metrics for the teams o Set the standard for consistent software delivery with predictability and quality. o Introduced teams to Scaled Agile concepts o Helped establish the PMO
Program manager and Scrum of Scrums for Cisco’s Smart Net Total Care portfolio of projects. Drive delivery of a Networks Portal program using Hibernate, Java, Oracle technologies. o Transformed multiple Waterfall program areas to Agile (SCRUM) while maintaining momentum across the teams and managing customer expectations. o Led 13 teams of 90+ engineers, testers, and various other supporting roles, across multiple time zones, using SDLC, Agile (SCRUM), and SAFe. o Creation and identification of overall best practices and processes to ensure future incremental business improvements.
Key project and program manager role delivering internal software tool applications to Advanced Services engineers supporting large external customers. 1) Managed projects with timelines of 3 months, up to projects running close to 2 years. 2) Led large groups of project staff including project managers, software engineers, test engineers, architects, analysts, vendors, subcontractors or partners for the duration of the program. Project team sizes varied from 5 to over 60 depending on the application and duration of project. 3) Designed, configured and implemented the Enterprise Project Server and SharePoint Server solutions for the organization. 4) Developed custom reporting capabilities to assist in the financial planning activities within the organization during the yearly fiscal financial planning. 5) Captured, planned and executed field engineer feedback in regards to prioritized Advanced Services customer needs.
Lead Software Architect for STS tools and technologies. 1) Drove architecture consistency across all STS developed tools and applications. 2) Led the development of SUTA (STS Unified Technology Architecture) a common platform of solutions through SOA (Service Oriented Architecture). 3) Championed the adoption of the common platform to reduce the overall cost of application development within the organization.