Istanbul, Istanbul, Türkiye
Career Objectives •Constant development of business qualifications •Meaningful overall career path •Interaction, communication and team-working with people, groups and companies •Providing accurate, fast and high-quality service to customers •Having good time while working
•Driving Storage Business and selling the whole HP Storageworks product portfolio in my mixed-industry accounts, which are especially in finance, manufacturing, media and communications sectors. •Highly technical knowledge on HP, EMC, IBM, Netapp Storage Products. •Aiming to achieve the “One HP” strategy on every project, which would also trigger server and services sales as well. •High knowledge on server, services, outsourcing, hosting and other IT related concepts besides Storage.
•Sales and pre-sales activities for selling HP, IBM and EMC server/storage products. •Responsible for customer and vendor relations. •Achieving endorsement and profit goals for Corporate Systems Group. •Joining pre-sales and sales courses and seminars of different vendors, achieving certificates.
•Pre-sales support (configuration, competition, pricing and sales strategy) for HP and IBM server/storage products. •Pre-sales support for IT outsourcing, datacenter and personnel hiring projects. Deciding on SLA levels, after-sales scenarios and preparing service flowcharts. •Account management of finance, telecom and general sector customers. •Participating in government tenders, making configurations and dealing with RFP answers. •Preparing maintenance service cash-flow tables. •Creating customer proposals and service contracts. •Joining pre-sales and sales courses and seminars of different vendors, achieving certificates.
•Providing on-site and remote technical support on hardware, software and services issues mostly for VIP clients. •Remote administration, education and management of Microsoft Helpdesk technicians in Greece, Israel, Nigeria, South Africa, Tunusia, Algeria and Morocco. •Responsible for SLA statistics of MEA countries’ helpdesk operations. •Testing Microsoft’s Release Candidate software, preparing training and how-to documentations, educating Microsoft clients and helpdesk technicians. •Problem management, escalation and follow-up. •Intranet web portal design.