Birmingham, England, United Kingdom
A conscientious and self-motivated individual with great enthusiasm and determination to succeed. Hard working, reliable and resourceful with excellent organisational / staff management skills combined with the ability to prioritise a substantial workload. Friendly outgoing person with a welcoming personality and excellent communication skills, I am also PC literate and a very fast learner who is highly adaptable to new situations and surroundings.
As a DVLA Operations Support Officer I was responsible for providing customer service and handling casework for the Driver and Vehicle Licensing Agency (DVLA). My duties include: Answering phone calls and responding to emails Providing advice and guidance to customers Updating databases with accurate and timely information Protecting customer personal data Setting up cases and companies on corporate systems Developing an understanding of Enforcing Authority Regulations
As Supervisor / Flight Controller my duties are controlling the shift operation including editing and pre-flight planning / paperwork, briefing with check-in staff before and after the flight. Supervision at the check-in and boarding gates, Monitor all check-in staff if any problems deal with them quickly and effectively, making sure check-in and boarding is completed efficiently meeting all SLA's with a good passenger experience, Assigning all passengers seats correctly and also check-in all crew and flight deck. Dealing with any complaints or enquiries in a calm and polite manner. Making sure flight departs on schedule.
As a passenger service agent I act as a ground host, I am highly visible and helpful to the public. My job is to provide assistance and related customer services at the ticket counter, gate and baggage areas and concourse of the airline I serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding, deplaning, ticketing, baggage services, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, also handling unruly, upset or angry passengers.
Sales / Status Enquiries