Faridabad, Haryana, India
• An Experienced Professional in GRC, Information Security Human Risk Management, Training and Development, currently with S&P Global with 18 years exp.in Regulatory Compliance, Information Security, Risk Management and Assurance. • Leading Human Risk Management across the board for 45k users. • Qualified CISM and CISA professional. • Possess Strategic Direction and Leadership values for end-to-end project initiation and execution. Development of policies and guidelines for Compliance Management • Mitigation and reduction of cyber risks via implementation of effective security controls and monitoring • Risk assessments and evaluations, based on internal controls and processes in place • Security Training and Awareness for employees on Security threats and driving education • Cybersecurity Skill enhancement initiatives via education and learning • Experienced in training 10000+ employees across organizations with expertise in Financial services and Information security. • Excellent interpersonal, communication, presentation & risk management skills with proven abilities in Leadership Development and Compliance with Training Delivery as my strength
Responsible for managing Human Risk Management and GRC at S&P Global.
Leading and Managing Cybersecurity Risk Resiliency with Awareness and Training Function at SPGI. Empower S&P Global personnel through training and awareness to create a security first culture. Develop content that is fun and engaging: appealing to different demographics with S&P Global. Train security champions within the business and divisions to spread the importance of cyber security. Determine program effectiveness via KRIs / KPIs and cyber metrics management. Actively engage in Internal & external Audits for program maturity and improvement. Security Controls include Training & Awareness Tools like KnowBe4, Cofense PhishMe, Living Security, Proofpoint etc.
Translate strategy into action via development of Security projects and programs. Managing Human Risk at IHSM via data analysis, threat intelligence, detection and response capabilities to inform appropriate decision making. Development of Information Security Awareness and Training program at an upward-trend maturity level. Articulation of market trends to see threat patterns and intune training content and delivery. Value creation and delivery via providing quality content for IHSM employees to reduce risks at an acceptable level. Security Control assessments to understand gaps and suggesting solutions to reduce them. Strong key stakeholder relationships with an ability to build consensus and influence others with competing priorities. Development of KPIs and KRIs to drive performance and manage risks at IHSM. Industry Certifications including CISM and CISA.
Manage the CyberSecurity Training posture at the organisation. Creating an awareness environment to understand cyber threats and risks associated with it. Driving Risks to controls effectiveness. Development of policies and guidelines for information security, training and awareness. # CISM certified #CISA certified # Risk Management
I manage the compliance training's for the site and ensure the tracking process is in place. Implement the Compliance Training framework by conducting training needs analysis, preparing & executing training plans. Overall Site compliance to be measured in terms of AML, CTF and other S&L guidelines. Partner with various stakeholders like Finance, Secretarial, HR, Legal, Tax, Logistics, BPM Teams etc. for compliance with respect to different Spirit and Letter regulatory trainings. Training Professional in AML and TCF certifications. Prepare and publish dashboards on various S&L trainings.
Since April, 2013 with SITEL India Pvt. Ltd. as an Executive TEAM LEAD, Training and Development- Financial Process (Credit Bureau) of a renowned financial Institute (EQUIFAX), US based Responsible for managing the learning grid for Equifax Process and conducting trainings for NH batches from a process knowledge and skill development perspective. Responsible for grooming agents who all are lagging behind in achieving their Nesting (OJT) targets like Conversion and CSAT as their primary goals. Ensuring that the trainees are in line with the process metrics, ensuring TNI’s are conducted on a regular basis. Nominated as the “SITE L&D SPOC” for conducting team lead and process lead trainings for them as per the Learning plan aligned to them individually. LPM (Learning Plan Management) as a SITE, being a major responsibility for me , to cut the SITE margins from a Learning and development perspective. Conducted Team Lead and PO Trainings at a Site Level as, L&D Site Spoc for 1 year, wherein behavioral and team lead effectiveness trainings were conducted to up skill and give expertise to the Coaches and PO’s.
Team Leader Intern effective 1st October.2011. Responsible for handling a team of 15 associates and develop them,both professionally and personally,to achieve their set goals. Building relationship within the team to drive performance effectively. Performance management People orientation
• Responsible for Sales and Compliance for the process with a team of 200 associates • Being the subject matter expert, having regular interaction with the client and coordinating to handle all issues at the site pertaining to sales • Designing and implementing various projects E.g., NICE Access, SCR Access, etc. • Working on Outlier Management and providing coaching and feedback sessions to associates to bring them up the learning curve • Representing my site on various external calls • Call Monitoring for respective teams • Driving sales through Contests(right from Designing, Budgeting ,implementing & declaring results) • Performance Management - Periodically monitor performance, analyze it and follow necessary measures to improve it continuously; for both individual and site. Monthly and quarterly reviews with the management to study this • Strategize set action plans (Preventive/Corrective) with Managers for their sub-groups and assign SME’s to them to work with their groups to ensure client targets are met. At the same time monitor progress and share the same with the clients • Conducting regular Sales and Compliance sessions
: Responsible for performance of a subgroup of 200 FTE's with Sales and Compliance as Major Drivers. : Onshore and Offshore sites performance comparison to improve current and future matrices. : Monitoring calls for the outliers for improved client satisfaction and increasing CSAT and Sales. : Conducting Internal Compliance Audits to test the implementation of the SOP's as per CITI Standards.