United States
Hi, I’m AJ, a Senior CX Operations Leader specializing in building scalable support infrastructure for high-growth DTC and CPG brands. I help companies design the systems, workflows, and team structures that turn customer support from a cost center into a competitive advantage. That means everything from helpdesk configuration and AI-driven automation to SOP design and performance reporting. With nearly two decades of experience spanning customer service, trust & safety, and CX operations, I’ve built and led support organizations across beauty, wellness, apparel, and food & beverage, from pre-launch startups to multi-brand enterprises.
𝐁𝐫𝐚𝐧𝐝𝐬: 𝐆𝐗𝐕𝐄 𝐁𝐲 𝐆𝐰𝐞𝐧 𝐒𝐭𝐞𝐟𝐚𝐧𝐢 𝐚𝐧𝐝 𝐒𝐄𝐋𝐅/𝐢𝐬𝐡 𝐒𝐤𝐢𝐧