Riggai, Farwaniya, Kuwait
As a highly adaptable Biomedical Service Engineer, I have a proven track record in installing, diagnosing, and repairing medical equipment. My career is marked by strong leadership, analytical, and problem-solving skills, along with expertise in planning, team building, and project management. I excel in working with cross-functional teams to ensure operational and service excellence. With excellent communication skills across various mediums, I am adept at performing a wide range of program-related analyses. Product Handled: GE Healthcare | Masimo | Corpuls | Welch Allyn | Fresenius | Casmed | Research Instruments | BMM Weston | Cominox | Waldmann | Biolase | Labotect
• Responsible to Support and Lead a group of Engineers/Technicians for troubleshooting. • Handling Diagnostic Cardiology and Life care solutions, Maternal and Infant Care of GE Healthcare, WelchAllyn and Fresenius GmbH Products. • Hospital Project Planning, Implementation, and Handover. • Pre installation planning of medical Equipment. • Communicating with Manufactures for Proper Servicing and Maintenance. • Routine and Preventive Maintenance of the Medical Devices. • Work with global teams and collaborate with cross functional stakeholders. • Performing operational training of Medical Equipment to respective Doctors and staff Nurses. • Aware of system-wide changes and application deployments that might impact application availability for users. • Work hand in hand with operations in identifying and resolving issues directly with end users and vendors troubleshooting.
• Assembling and Installation of equipment’s according to Manufactures Guidelines. • Performing Preventive & Corrective Maintenance of Medical Equipment. • Frontline training and demonstration of Installed Machines to Doctors, Nurses and other Para medical staffs. • Support end user issues by providing the effective solutions. • Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools. • Maintaining regular follow up with customer to ensure proper working. • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training. • Communicating with Equipment manufactures via E-mail & Telephone for Technical support. • Maintain Equipment service break down report, History and functional management inspection. • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately.
• Daily checking of critical care equipment in all major departments like Emergency, ICU, OT etc. • Performed trouble shooting and technical service to the Hospital. • In house calibration of equipment as per National Standards. • Conducted medical equipment Operational Training to Medical, Nursing and Para medical staffs. • Initiated Equipment Spare parts and relevant material requisition for the smooth operation of the biomedical Department. • Strive to provide excellent customer service to employees from GE Healthcare Businesses. • Performed task associated with Installation, Maintenance and Repair. • Work directly with solution architects and business analysts to help reproduce and resolve customer issues or introduce new features. • Regular Break down follow up, reporting all feed back to the Head of Biomedical Engineering. • Daily and Periodical documentation of Equipment history, Up time and Response time