Doha, Qatar
A MBA graduate with 19+ years of expertise in international operations relating to insurance, banking and financial services domain & a diligent claims specialist with proficiency in steering claim management processes, settling diverse types of claims, supporting third-party surveys, underwriting activities, reinsurance policies & a strategist for driving organizational growth, sustained profitability & improving claim process by leveraging precise combination of stakeholder management & industry expertise.
▶️ Claim Settlements: Independently executing large claim settlements by overseeing all the processes like registering claims, scrutinizing preliminary/interim and final reports, preparing claim approval notes, claim notifications, loss adjustments, and processing fee invoices & processed close to 2000+claims amounting to Riyal 120M. ▶️ Process Improvements: Have a strong Continuous Improvement focus through ESSA (Elimination, Standardization, Simplification, Automation) & identified, designed, implemented KPIs for the entire non-motor claims team to assess the efficiency which expedited the claim settlement process along with increasing productivity by 70%
▶️ Transaction Monitoring: Represented the entire reconciliations team & was deputed to London for enabling smooth transition, system integration across the entire operations related to investment Banking & instrumental in the execution of UAT, reviewing the results, identifying issues & recommending corrective actions. ▶️ Investment Banking Operations: Adept in performing the daily operations of Cash and Stock reconciliations including investigating all the cash/stock breaks, verifying with various internal settlement/middle office systems, escalating all aging cash/stock breaks to internal/external teams for closure, comparison of data, maintenance of data, generation of MIS reports in TLM System.
▶️ Reconciliation Specialist: Responsible for reconciliation of cash, stock regularly between third party custodian & investment manager records, executed monthly reconciliation of shares positions, market value, pricing, analyzing the total market value & preparing customized reconciliation statements. ▶️ Reporting: Tracking metrics through proactive reporting & generated Daily Transaction Reports, Exception Reports, and Daily Client reporting, Monthly account logs and special reconciliations.
▶️ Customer Relations: Assist customers with a wide variety of queries pertaining to queries regarding flight schedules, refunds, sales policy, airport operations, in- flight issues etc. ▶️ Data Processing: Expertise in Analysis and processing of data generated in the form of crew reports, comment cards, mishandled baggage questionnaires, spillage reports, proactive cards etc. in world-renowned software like Nirvana, Amadeus, Nomad, and Online-PNR.
▶️ Investor Relations: Responsible for resolving investor queries related to change of address & bank details, redemption queries, non-receipt of bond/share certificates, redemption warrants, revalidation of interest and redemption warrants, processing and Issue of Cheques/Demand Drafts, duplicate certificates & warrants. ▶️ Investor’s grievances: Executive committee member of investor’s grievances cell dealing with investor queries regarding various public issues of ICICI Bank Ltd.