Bengaluru, Karnataka, India
Data aficionado who likes uncovering the numerous stories lying underneath the facade of structured/unstructured data, helping people to make better informed & data-driven decisions. Specialize in Ideating, identifying & helping provide end-to-end solutions for real world business problems leveraging on analytical solutions
• Determined and developed the KPI’s to improve the efficiency of the sales department • Derived insights and conveyed the results to the top management to make strategic decisions by measuring the effectiveness of the sales team members and suggesting the most reliable lead source to prioritize the leads • Researched on the market and identified the gaps in the product using gap analysis and helped in designing the data capturing methodologies of CRM systems • Automated the analytics suites and helped in improving the improving the overall sales estimated as 20%. CIO Magazine (Australia) 2016, March Edition appreciated the analytics feature and claimed Einsights as the one of the top 25 Analytics products in Australia
• Enhanced the performance to 30 % by replacing the legacy telephone banking systems • Developed applications that captured all customer insights (customer 360) and helped the telecommunication operator by providing offers and recommendations. • Helped to reduce the customer churn by 10 % in the initial month by enhancing the user experience of different channels and order processing systems • Forecasted the defects and designed plans with the work force to meet SLA • Trained 60 recruits in advanced technology and helped them to understand telecom business domain. Awarded as Best Tutor in Initial Learning Program after receiving excellent feedbacks