Ivry-sur-Seine, Île-de-France, France
Worked as a ServiceNow Developer at Tata Consultancy Services (TCS) for 2 years, specializing in ITSM, ITIL, and Service Management such as Incident Management, Service Request, Catalog Tasks, Change Management, and Problem Management while ensuring SLA compliance. Designed and maintained the CMDB to ensure accurate IT asset and configuration data, optimizing operations and reducing errors. Proficient in Agile methodology, collaborating with cross-functional teams in sprints to deliver effective solutions, drive continuous improvement, and deliver tasks on time. Streamlined workflows to enhance operational efficiency and acted as a key liaison between technical teams and stakeholders to align objectives and deliver value.