Bengaluru, Karnataka, India
Seasoned Digital leader with a track record of successfully delivering strategic business outcomes through agile Delivery Management, building Solution Architecture and implementing technology at scale for Fortune 500 clients in all verticals like BFSI, Corporates, Healthcare, Government and Defense across India, APAC and SAARC. My strength lies in shaping up the solutions, embracing new technologies, constructing technology workforce and incubate new business opportunities based on insights gained with-in customer landscape. Grown to leadership position organically with strong technology foundation and diverse experience – Technology Implementation, Program Management, Client success Management, Sales, Solution Designing and partner relationships. Proficient in experience led business process transformation solutions by leveraging industry leading technologies in Unified Communications, Collaboration, Cloud Integration, Omni-channel Contact Center, SDK, and Session Border Controller. Have built high performing partner’s tech teams and Solution designing teams from grounds-up with strong focus on mentoring and enabling the people to realize their potential. Have enriched my experience by working across start-ups, World Leading OEM’s and services organizations.
Directly engage with enterprise clients globally, primarily in in North America, leading pre-sales for Microsoft Modern Workplace and UC/UCaaS portfolios, including Microsoft, Mitel, and Zoom. Drive end-to-end solutioning by conducting discovery, designing architectures, delivering demos, and building compelling proposals to support deal closures. Additionally, play a key role in building and expanding the Microsoft practice, collaborating with sales and partners to position value-driven, scalable solutions.
I worked as a Solutions Sales Specialist to promote Microsoft CoPilot Solutions, Microsoft Teams Rooms, the UCaaS portfolio, Microsoft Workplace Solutions, and Microsoft Security Solutions. I have been appointed as CoPilot Ambassador to promote Microsoft's unique AI solution. I was responsible for promoting and educating clients on new, modernized ways of communication and how exactly they can keep track of teams activities and adoptions of new, modern Microsoft tools.
Supporting UC partners in designing UC solutions for different clients which is technical complied and fulfilling customer's need with competitive analysis.
Being a Presales Manager, I am responsible to support Partners in my territory. Support include Solution Designing, Level 3 Technical Support, Bid Management, RFP Compilation and Responses, Mitel Tool Administration, Internal Team and Partner's Queries Resolution.
I's responsible to support UK based client on Telephony and VOIP Infrastructure based in multiple parts of UK. I provided support on Mitel, Avaya and Cisco Unified Call Manager. Being a Telecom Offshore Lead, - Need to provide reports on ongoing ticket through Weekly meetings. - Closely work with Onsite team and attend meeting remotely. - as Mitel Expert, need to support Onsite Team on multiple Mitel related issues. - Update TSR regularly. - Followup with users to work within TAT as per agreed SLA. - Coordinate with third party Support in case any further help required. - timely get feedback from Users. - Actively work on P1 and P2 tickets. - Knowledge sharing and provide training to different team members. - work closely with Onsite lead on any active or upcoming projects. - Need to help team in different site movement like site decommissioning and commissioning. - actively look after and close long pending ticket of team.