Kent, Washington, United States
Hello LinkedIn Professionals, I’m a customer‑obsessed, outcomes‑driven leader who has spent the last decade helping enterprise organizations make sense of their data, strengthen their security posture, and get real business value out of the platforms they invest in. Whether I’m wearing an AE hat, a CSM hat, or partnering across both motions, my north star is always the same: help people win, remove friction, and make the complex feel simple. My career has taken me through some of the most respected names in data, cloud, and cyber resilience—Salesforce, by way of Informatica, Commvault, Hyland, and Veritas—where I’ve led multimillion‑dollar expansions, recovered red accounts, guided customers through high‑stakes modernization journeys, and built trusted relationships from data stewards all the way up to the CISO and CIO. I thrive in the messy middle: the place where strategy meets execution, where customers need clarity, and where cross‑functional teams need someone who can translate business outcomes into action. A few things I’m known for: • Turning at‑risk accounts into long‑term advocates through honest conversations and proactive engagement • Driving adoption and expansion by aligning platform capabilities to real business problems • Leading executive‑level discovery that uncovers gaps in governance, lineage, security, and data quality • Bringing calm, structure, and partnership to complex customer journeys • Forecasting with precision and protecting revenue through thoughtful renewal strategy • Making teams better by sharing what I know and celebrating their wins loudly At my core, I’m someone who believes in people—customers, teammates, and leaders. I show up with curiosity, transparency, and a genuine desire to help others succeed. And I love roles where I can blend strategy, relationship‑building, and problem‑solving to create outcomes that matter.If you’re passionate about data, customer value, and building relationships that last, we’ll get along well. My mantra is : If I can LAND IT, I WILL EXPAND IT.
Working on the Data Foundations Team EPIC as an Account Executive, expanding Informatica cloud solutions such as IDMC and MDM.
• Scope and deliver multi-phase SaaS expansion strategies across commercial and enterprise accounts, including internal support automation and operational enablement aligned to ITSM-style workflows. • Progress toward $4.8M ACV quota with $4.54M in upsell credits closed by Q4. • Recover red accounts through roadmap alignment and executive storytelling, reducing churn risk by 38%. • Partner cross-functionally with Sales Engineers, CS, and Product teams to deliver tailored pricing packages and strategic reporting using Salesforce CPQ Excel, Google Sheets, and company proprietary software. • Build scalable success frameworks and mentor expansion team on consultative selling and stakeholder engagement.
• Owned territory-level expansion planning and pipeline progression across enterprise accounts, partnering with Sales Engineers and CS teams to scope multi-threaded growth opportunities. • Delivered Joint Engagement-style success plans that aligned product capabilities to stakeholder goals and accelerated deal velocity. • Recovered red accounts through roadmap-aligned re-engagement, improving health scores and retention outcomes. • Led internal workshops on strategic engagement models, influencing CS methodology, globally.
• Managed renewals and expansions across commercial accounts (150-200 customers), delivering CPQ-driven proposals and strategic pricing packages. • Used Salesforce and GainSight to track adoption, forecast renewals, and uncover expansion opportunities across departments. • Built global collaboration forums and scalable success frameworks adopted by CS, Sales, and Product teams. • Mentored renewal managers on consultative selling and stakeholder mapping, resulting in improved deal quality and multi-threaded engagement. • Achieved 128% quota attainment and earned President’s Club and MVP honors for strategic impact.
• Scoped internal support automation and onboarding strategies across mid-market accounts, improving adoption and stakeholder engagement. • Delivered usage insights and tailored success plans that aligned product capabilities to customer goals. • Used Smartsheet, Gainsight, and Salesforce CPQ to track usage and forecast renewal readiness. • Built onboarding guides and internal knowledge hubs for CS teams, enhancing time-to-value and customer satisfaction.