New York City Metropolitan Area
Experienced Retail Manager with a solid foundation in luxury goods including fashion, jewelry, and home goods.
• Manage daily operations of a $3+ million annual business, overseeing a team of 40+ employees across sales, management, and client services. • Drive sales growth and client satisfaction by leading presentations, training, and ongoing coaching for sales associates and personal shoppers. • Coordinate customer orders from placement through fulfillment, resolving inquiries on shipments, backorders, and past-due items to ensure timely, accurate delivery. • Collaborate cross-functionally with operations, customer service, and product teams to streamline processes, optimize inventory management, and improve efficiency. • Maintain visual merchandising standards and compliance with company policies and safety regulations, ensuring an exceptional in-store experience for all clients.
• Managed a $500K annual business with a team of 5–10 staff, adapting workflows and merchandising to maintain sales and operational efficiency under reduced resources. • Led staff with product and sales training to meet performance standards and achieve selling targets. • Analyzed consumer behavior, adjusting product positioning and promotions to maximize revenue and client satisfaction. • Prepared detailed reports for ABC and Frette upper management on business activities, policies, and procedures. • Resolved workplace challenges, client matters, product/quality issues, and incomplete orders to ensure high customer satisfaction.
• Assisted Store Manager in leading a flagship store with a staff of six, managing operations and sales strategies for a high-profile location. • Monitored inventory, optimized workflows, and ensured boutique presentation and merchandising standards were upheld. • Resolved customer issues, maintaining top notch service standards and fostering client loyalty.
• Promoted from Brand Specialist to Shop Manager, overseeing a team of 10–15 associates and driving approximately $1M in annual sales. • Increased brand presence and sales volume through expert product knowledge, brand idenBty promoBon, and staff coaching. • Liaised with ABC sales team on incoming/current collections, pricing, promotions, and operational procedures. • Maintained visual standards and store presentation via bi-weekly directives from home office.
• Exceeded sales targets (2nd highest gross sales) while building and maintaining a loyal client book. • Assessed customer needs and presented product lines to maximize client satisfaction and revenue. • Conducted daily inventory counts and maintained accurate stock records.
• Shadowed and contributed design concepts, samples, and prototype edits for upcoming collections • Attended trade shows and market week, and assisted with merchandising/selling at retail location
• Greeted clients and answered queries, ensuring clients were comfortable and confident in our facility • Answered calls/emails, scheduled appointments, ordered supplies, computed bills, and collected payments