London, England, United Kingdom
• Supported the Product team with end-to-end product development across three international markets, including ideation, user story writing, MVP definition, backlog prioritisation, development and launch. • Assigned Product Owner of all B2C related projects and products within Pod Point working with a squad of five developers, two QA's, one TPM, & one UX designer. • Used a data-driven approach to product development, constantly monitoring product success through defined metrics outlined at the beginning of each project and throughout. • Assisted the Scrum team throughout the sprint to ensure blockers are removed & product increments are built in accordance with the original requirements. • Worked extensively with key stakeholders to understand business & customer requirements ensuring Pod Point is on track to be a leader within the EV industry. • Launched & monitored projects in-house that streamlined internal processes saving staff over 100 hours per month of manual work. • Launched & monitored products that support fortune 500 companies from processing orders with Pod Point. • Launched & monitored integrated products of both hardware & software through the rollout of RFID units across the UK. • Owner of all government-regulated updates that must be carried out in accordance with Office for Low Emission Vehicles (OLEV).
• Worked in Agile to gather requirements, create user stories, prioritise the backlog, and attend Scrum ceremonies such as daily stand-ups, sprint planning, demos and retrospectives. • Worked extensively with key stakeholders to understand customer, business and internal requirements. Defined the product roadmap for both B2B and B2C markets with stakeholders. • Managed all BAU requests from each department ensuring highest priority was clearly defined and documented. • Supported a team of 9 developers, Technical PM, QA, and UX designer. • Supported Head of Product on all product launches ensuring all documentation on Confluence was accessible and decipherable to the business, scoped accurately and updated after launch.
• Part of American Express Experiences team based in New York offering differentiated products and services to its cardmembers through premier events like Coachella, US Open Golf, NBA All-Star, Platinum House & Art Basel. • Liaised with agencies and internal stakeholders on print and digital creatives to ensure all external communications were in line with the business objectives and customer expectations. • Regularly hosted agency & internal kick-off sessions to ensure alignment and design integrity throughout the creative phase. • Co-organised the company’s Global Partner Summit 2018 hosted by Amex CEO and Executive Partners within the entertainment industry across the US and UK. • Spearheaded OKTA integration both internally and externally, an online portal designed to manage global sponsorship requests.
• Worked directly with CEO and Head of Marketing to define our business strategy for the year, outlining objectives and setting targets. • Spearheaded implementation of the first marketing automation solution used by SkyStem and ran daily operations. Grew database from 25’000 to 180’000 active contacts. • Established and executed SkyStem’s digital marketing and communication strategy for its flagship product, ART. • Worked cross functionally with internal teams on design, validation and promotion on current and new product development to ensure robust user experiences, which support the client’s objectives and business strategy. • Travelled around the United States representing the company at industry events to increase brand awareness and ultimately sales. • Managed a budget of $200,000 per year on marketing spend.