London, England, United Kingdom
✉️ Contact info: email: [email protected] telegram: @aim_mn
Conducted crossmarket UX research for intercity ride services across Kazakhstan, India, and Pakistan, combining quantitative methods with remote moderated usability testing.
- Designing and conducting research for new and existing products of Kaspi Pay and Kaspi.kz - Developing design and product recommendations - Collaborating with product managers, product analysts, product designers and developers - Mentoring junior UX researchers, optimizing research processes - Improving digital accessibility of fintech services
Designing and conducting research for B2B and B2C services (compliance services, e-commerce) on discovery and delivery stages.
I recruited staff (banquet servers, event bartenders, brand ambassadors, promotional models) for high-end events in New York, Los Angeles and Miami.