Los Angeles Metropolitan Area
I am the founder and Managing Director of The Future Organization LLC, a research and consulting firm that helps public agencies, nonprofit organizations, and community-serving institutions improve strategy, service delivery, organizational design, evaluation, and implementation. I bring more than 25 years of experience across the United States and Australia, including work in housing, homelessness, equity, mental health, criminal justice, transportation, workforce design, public administration, and organizational transformation. My work focuses on helping leaders make better decisions in complex institutional environments. I design and lead applied research, evaluation, organizational change, and service improvement projects that combine quantitative and qualitative evidence with practical judgment about governance, implementation, and organizational capacity. I have advised and supported government, nonprofit, and cross-sector clients on issues involving vulnerable populations, public accountability, operational effectiveness, and equitable service delivery. I hold a Master of Public Administration from the USC Sol Price School of Public Policy and a Master of Arts in International Relations, with Honours, from the Australian National University. I am nearing completion of a Ph.D. in Political Science and Psychology at Claremont Graduate University, with doctoral training that integrates public policy, organizational psychology, evaluation, statistics, survey research, cost–benefit analysis, organizational theory and change, and occupational health psychology. My academic work supports policy-relevant research and teaching on how institutional design, governance, and implementation shape organizational conditions and human outcomes. As a Lean Six Sigma Black Belt and Prosci® Certified Change Practitioner trained in organizational design, I build institutions and programs that are more effective, accountable, humane, and equitable.
1. Founded and led a management consulting and research firm to deliver business and nonprofit consulting services across research, evaluation, organizational design, change management, strategy, community engagement, board redevelopment, and workforce planning for clients in Southern California 2. Designed and conducted specialized quantitative and qualitative research, advising clients in resolving strategic and operational issues, with an emphasis on the improvement of efficiency, effectiveness, and quality of service delivery 3. Provided guidance to governmental, nonprofit, and community-based organizations regarding risks, opportunities, insights, and capabilities affecting service delivery to at-risk and vulnerable populations 4. Collaboratively designed, developed, and established new organizations, programs, funding streams, and operational processes for a range of clients with public and nonprofit funding sources 5. Developed original proposals and bids to secure contracts
1. Executive-level outreach and collaboration to support and expand issue advocacy, research, and communications for national- and state-level campaigns to improve and establish law enforcement officer standards, training, and policy. 2. Redesigned the advocacy program and policy platform of the Institute, processes, and roles. 3. Evaluated the findings of external criminal justice research partners.
1. Led a team to collaboratively redesign a primary agency service structure of more than 600.0 FTE ($130M p.a. / AUD) of Crown Prosecutors, Trial Advocates, Solicitors, and other specialized staff serving ten operational locations across the State of New South Wales (NSW), as required by the enactment of legislation across the state’s Local, District, and Supreme Court systems in late April 2018 2. Developed a detailed analytics model to estimate hours of labor and FTE required to fulfill state-wide prosecution service needs based on historical criminal matters data from 2016 and 2017, including charge type, charge severity, relative legal complexity, level of court, circuit and operational location, class of staff role, and other discrete factors 3. Redesigned the structure of the Witness Assistance Service, ensuring improved service distribution across NSW, creating the potential for improved service delivery, and improved workforce and client service diversity through expansion of Aboriginal and Torres Strait Islander Identified roles 4. Developed and presented insights for agency Executive Steering Committee members into the nature and distribution of prosecutorial activity, to enable more effective decision making and aid in the navigation of critical path change implementation activities 5. Contributed to the redesign and alignment of vital operational processes, procedures, and roles used by the ODPP for the prosecution of serious crimes in NSW, with reference to research, structure, and legislation, including the framing of new role descriptions, accountabilities, and tasks
1. Led the development of a model, design, and strategy for redistribution of Sydney Trains customer service regions, areas, and managers affecting 1,700+ staff for the Customer Service Directorate, based on workforce and customer analytics, resulting in a reduction in operational labor cost and increase in management efficiency and effectiveness 2. Collaboratively designed, managed, and implemented structural, process, and service model change initiatives for Steering Committees comprised of Deputy Executive Directors and General Managers from multiple divisions, utilizing customized research to enable evidence-based decisions and outcomes 3. Developed a research-based prototype capability model inclusive of a frontline staff curriculum development cycle to guide the delivery of an enhanced customer service quality, skills, and rail safety competency assessment framework as part of the Right Time, Right People Initiative 4. Managed cross-functional program teams across multiple projects and initiatives on behalf of executive sponsors with Human Resources, Change Management, Organizational Development, and Industrial Relations business partners
1. Led the conduct of functional reviews and associated organizational design activity for major business units, to enable large-scale restructure across several Customer Service Directorate divisions, including the creation of new roles and position descriptions 2. Provided evidence-based insights to drive category-based procurement change and business transformation, using financial, payroll, station maintenance request, and asset maintenance data, within the Facilities Maintenance Unit, Customer Environment Division 3. Co-developed and delivered business process improvements to increase workflow efficiency and product delivery from teams of Agile and Waterfall-type project managers and internal software developers serving the Customer Information and Intelligence Division 4. Delivered a multi-year evaluation and statistical analysis of the transactional behaviors and utilization patterns of the RASC (rostering) business unit’s use of the Microster® system for allocation of the Customer Service Directorate 1,700+ frontline staff
1. Conducted policy research and delivered reports on specific sectors of the NSW economy for the Commissioner, in support of Cabinet-level submissions and other key stakeholders 2. Led business advisor systems training for over 70 managers and staff across the advisory network, implemented best practices in program reporting, and provided guidance to junior staff and policy officers regarding research sources/methods 3. Co-created and deployed annual and ongoing client experience surveys to gauge performance and outcomes from business advisory program participants 4. Delivered demographic analysis of state-wide small businesses for official publications and reporting