United Kingdom
Senior Programme & Change Manager with a track record of delivering complex, multi-workstream programmes across mission-driven and regulated organisations. My work sits at the intersection of change management, operational delivery, and strategy, helping organisations turn ambition into lasting, practical change. I specialise in governance and risk management, CRM and data transformation, and stakeholder engagement at executive level, with experience spanning education, social mobility, and humanitarian sectors.
∙ Led the planning and delivery of 4 strategic transformation projects with Board and executive visibility, defining governance frameworks across multidisciplinary teams (Data, Digital, Delivery, Impact). ∙ Managed senior stakeholders, resolving conflicting priorities, and coordinating external digital suppliers through contractual KPIs. ∙ Established project governance structures, risk registers, and executive reporting cadences to improve delivery predictability and organisational decision-making. Achievements: ∙ Delivered the Trust's 50th Anniversary SROI report to a hard public deadline, synthesising 50 years of programme data to evidence £11bn+ of social value. The results were featured in the national press. ∙ Facilitated a 29% increase in reported outcomes by redesigning data models, reporting infrastructure, and cross-team governance across four interdependent workstreams, directly improving funder confidence and executive decision-making.
Senior leader accountable for people, operations, programmes, systems, and organisational risk during a period of significant growth and change. ∙ Directed delivery, people, and operations, leading cross-functional teams through a CEO transition and a significant period of organisational change. ∙ Managed the implementation of new systems and digital tools to improve delivery insight, efficiency, and funder reporting. ∙ Led teams through change, reducing resistance through coaching, co-design, and transparent communication. Achievements: Guided the organisation through a CEO transition while maintaining stability, designed a people strategy that delivered an 80% increase in team wellbeing scores.
Delivered programme evaluation and governance support for a European Commission-funded international initiative, improving planning clarity, reporting consistency, and risk management across multiple partner institutions.
∙ Developed and maintained relationships with a diverse range of stakeholders including corporates, local authorities, and government bodies. ∙ Provided consultation on service design, established and optimised streamlined workflows and processes, and directed induction and training for new teams. ∙ Line-managed a team of Executives, collectively exceeding all client, account, and delivery targets. ∙ Developed internal systems and processes to support scalable delivery. Achievements: ∙ Designed and executed a regional programme strategy that exceeded partnership targets by 25%. ∙ Led customer journey mapping and user experience platform design, including the digitalisation of the Experience programme which achieved 90% adoption within three months.
∙ Oversaw two high-value corporate partnerships, doubling their financial contributions while deepening long-term strategic engagement. ∙ Managed and grew a network of partners across the region, coordinating events and engagements with external stakeholders. ∙ Managed the redesign of the Customer Engagement Platform and Salesforce CRM, improving usability, data quality, and delivery visibility for young people, schools, and partner organisations. ∙ Created scalable onboarding, training, and partner engagement processes that were subsequently adopted by other regional teams.