Vancouver, British Columbia, Canada
Promoted from Physiotherapy Assistant after demonstrating consistent reliability and initiative across 2+ years with the clinic. Manage end-to-end patient scheduling across multiple practitioners, optimizing appointment flow and minimizing booking conflicts in a high-volume clinical environment Handle insurance coordination and billing processes, requiring strong attention to detail and knowledge of complex administrative systems Serve as the primary point of contact for inbound patient calls, navigating sensitive conversations with professionalism and empathy Identify and streamline front-desk workflows to improve the overall patient experience from first contact to check-out