London, England, United Kingdom
My role as a Helpdesk administrator was to provide support to my company’s client and the NHS. Some of my essential duties at Bouygues were: • Answering all helpdesk calls, logging jobs and assigning the to the relevant engineer. • Manging all reactive jobs on the CAFM system (Maximo). • Managing engineers’ workloads. • Liaising with customers regarding updates until the job is completed on the system. • Ordering materials and placing call outs for subcontractors. • Raising material, call outs & Agency Purchas Orders. • Ensuring all mitigations are done in a timely manner to minimise financial penalties and ensuring that SLA’s are adhered to. • Scheduling all Subcontractor monthly PPM’s, chasing for completion reports and closing the PPM on Maximo. • Monthly payroll. • Managing the helpdesk emails. • Ensuring files & filing systems were up to date. • Sending out daily reports– regarding reactive jobs / PPMs. • Downloading monthly report appendixes. • Ensuring the relevant RAMS & Competency Certificates have been sent prior to any planned works. I have acquired some excellent skills in my time working on the helpdesk customer service, patience, problem solving orientation, telephone etiquette, Microsoft office / Excel and teamwork.