Ho Chi Minh City, Vietnam
Supported on‑site operations for the Techcombank Ho Chi Minh City International Marathon 2025 (23,000+ runners), coordinating logistics and resolving real‑time issues under pressure. Rebuilt the team’s documentation system and co‑led CRM database development, improving information accessibility and daily sales coordination. Developed structured event evaluation frameworks to support bidding decisions. Prepared portfolios and proposals for business development pitches, strengthening client presentations and engagement.
Managed end-to-end customer operations for FMCG and industrial accounts, acting as the key liaison between clients and cross-functional teams including R&D, QA/QC, Supply Chain, Finance and Production to ensure seamless execution from product development to delivery. Key contributions: • Developed and expanded multiple FMCG and industrial accounts, including growing a key account to over VND 2 billion in annual revenue through scalable production workflows, packaging standardization, and alignment with sustainability requirements • Achieved 150% YoY performance improvement and maintained 100% OTIF throughout 2024 for a high-complexity petrochemical account by strengthening customer responsiveness, accelerating issue resolution, and enhancing coordination between factory operations and clients • Led 50+ label development and commercialization projects from customer brief to testing, sample approval, ERP setup, and production ramp-up with both local and overseas stakeholders • Managed project timelines and cross-functional issue resolution to ensure on-time execution, production continuity, and alignment with customer requirements • Utilized ERP Master to set up technical product data for complex SKUs, ensuring accuracy across customer specifications, BOMs, pricing, and production workflows • Prepared tender documents and data for more than 3 key account bids, provided data support for management decision-making, and ensured complete tender documentation. Additionally, prepared more than 100 quotations during peak periods. • Improved operational efficiency by optimizing approval flows, reducing coordination gaps, and strengthening communication across departments • Contributed to 116% KPI achievement through disciplined execution, stakeholder management, and strong follow-through 🏆 Best Performance Employee Award 2024
Supported the production scheduling team, handling heat transfer label orders, coordinating with outsourcing suppliers, tracking production timelines, and preparing daily reports.