Sofia, Sofia City, Bulgaria
Dynamic and results-driven Associate Account Manager with a strong background in account management and project coordination. Armed with an MBA and advanced Agile with Scrum certification, I bring a strategic and customer-focused approach to managing accounts and driving business growth. Proficient in both German and English, I excel in international business environments, ensuring seamless communication and relationship-building across diverse teams and clients.
- Expert customer care on voice, e-mail, social media and letter - Leading pilot programs, creating reports and analytical information - Following up on consumers' issues - Achieving all targets in deadlines - Providing additional information and assistance to other departments when needed - Strong teamwork relations - Working on action plans and solutions to resolve the issues - Mentor for new hires
- Analysing customers' inquiries - Following up customers' issues - Providing additional information and assistance to other departments when needed - Strong teamwork relations - Expert customer care on voice and chat - Achieving all targets on time and in deadlines - Working on action plans and solutions to resolve the issues
- Teaching German grammar rules - Comparing the German grammar rules with Turkish and English language - Vocabulary - Verbal exercises - Pronunciation exercises - Text implementations
- German legal documentations translation to Turkish - German technical and medical certificates translation to Turkish - Bulgarian legal documentations translation (customs protocols etc.) to Turkish
- German to Turkish - Turkish to German