Istanbul, Istanbul, Türkiye
As a Senior Regional Manager in the Courier & Logistics sector, I specialize in coordinating large-scale distribution and pick-up operations with a focus on maximum capacity utilization and efficiency. I have a proven track record of establishing sustainable high-performance criteria and managing complex X-dock operations to ensure 'continuous quality.' My expertise lies in optimizing operational efficiency through strategic cost management and consistently driving high customer satisfaction (NPS) scores.
- Coordination of Hepsijet Istanbul Anatolian Side Distribution and Pick-Up Operations. - Daily distribution and pick-up operation at Branches. (Manpower and carrier planning) - Branch capacity and performance management with the aim of "continuous quality". - Branch service areas analyses driven by efficiency and quality. - Management of the Transfer Center operation - Defining sustainable high performance criteria with maximum capacity utilization, efficiency and minimum error targets. - Vehicle procurement, planning and performance management. - Management of efficiency and quality of the supply chain with a cost management priority. - Sales budget management - Customer continuity and new customer contract processes management.
· Leader of a team of 8 in sales operations in Marmara Region branches · Working closely with branches to ensure all sales activities are achieved within the objectives. · Managing the budget of new branches and studying its feasibility · Leading the development of business plans and tactical action plans to maximize business opportunities and achieve sales goals. · Strategic actions for new customer acquisition · Optimized the existing branch locations in operational terms. · Leading new branch planning actions. · Improving customer services to increase operational efficiency and business development.
· Management of key account customers in head Office key account team. · Reviewed and signed contracts with existing customers · Following sector‐based development
· Corporate sales specialist in Boğaziçi Region. · Building and improving Customer Relations
Antalya-Kemer Tour Organization