Canada
I am a solution architect and product owner who brings 22+ years of experience in the telecom industry across NAM, EMEA & APAC. Throughout my career, I have developed strong expertise in consulting engineering, architecting, designing and managing IP/MPLS networks, automation, solutions and products, for service providers and enterprise customers.
• Led network engineers through commissioning, integration, migrations, and upgrades while providing technical leadership and ensuring solutions met design, performance, and operational requirements. • Translated business objectives into executable technical plans by managing resources, workflows, logistics, and team development, and collaborating with customers, PMO, change‑management groups, vendors, suppliers, and design teams to align architectures and review RFPs, SOWs, designs, BOMs, POs, and schedules. • Oversaw escalations and outages with TEC support teams and ensured smooth operational transition through structured testing, validation, documentation, and formal handover aligned with certified network designs.
• Led strategic planning and execution of network management and automation products by defining product vision, roadmap, and functional requirements while shaping product priorities, and lifecycle plans. • Translated complex business needs into actionable technical solutions, collaborating with PLM, engineering, SMEs, management team, different stakeholders, and customers to prioritize features, deliver end‑to‑end solutions, manage the product backlog, and drive agile ceremonies including sprint planning, reviews, and stakeholder demos. • Supported pre‑sales, RFP responses, SoW creation, estimations, budgeting, long‑term planning, and integration of operational insights with NE design teams. • Defined acceptance criteria, supported test and regression development, guided UX design, participated in defect resolution.
• Designed and delivered advanced network management, automation, and analytics solutions for service providers, acting as PLM for custom automation and analytics portals and leading product strategy, solution architecture, and pre‑sales activities for the Nokia Service Portal. • Conducted deep‑dive customer consultations to shape solution models, optimization strategies, and product direction; authored detailed functional requirements and technical specifications; and managed the product roadmap and milestone‑based backlogs while collaborating with R&D on requirements, design alternatives, feature prioritization, and design/code/test reviews. • Managed Design Change Requests, SoW creation, RFP responses, budgeting, and effort estimates, and delivered customer PoCs to validate feasibility and ensure alignment with expected solution outcomes.
• Directed a multidisciplinary team to deliver fully integrated network solutions by translating business priorities into technical execution, ensuring cross‑domain alignment, and leading integration teams in developing scalable, standards‑compliant ICT solutions while managing workflow planning, mentoring, and team supervision. • Drove standardized integration and documentation practices to support continuous improvement, consistency, and reusability, and engaged customers to present solution designs, gather feedback, manage expectations, and validate end‑to‑end solutions through rigorous testing frameworks. • Supported cost modeling, professional services planning, and collaboration with PMO and Bid Management on risk mitigation and commercial responses, while overseeing resource planning and the full integration lifecycle through customer acceptance and change‑management milestones.
• Delivered end‑to‑end network designs and integration strategies for service providers, specializing in IP/MPLS architectures and NMS, and designed high‑/low‑level solutions, PoCs, and detailed MoPs that translated customer requirements into best‑practice architectures. • Applied solution design principles to ensure consistency, scalability, and operational integrity, supported by research, testing, and validation of new IP/MPLS technologies, while providing technical feedback to product management and expert consultancy across pre‑sales and post‑sales phases covering design, integration, migration, operations, and long‑term maintenance. • Contributed to RFP responses and offer phases, ensuring a smooth transition from bid to execution.
• Served as the primary technical contact for customer‑reported incidents across IP, Ethernet, ATM, and Frame Relay networks, troubleshooting complex VPN and circuit faults on Nortel and Cisco platforms, managing end‑to‑end escalations, and maintaining accurate RFO documentation to uphold service quality.