Jeddah, Makkah, Saudi Arabia
With over 13 years of experience in the hotel and travel industry, I am a passionate and driven Account Manager at Booking.com, the world's leading online travel platform. My core competencies include hotel account management, sales, customer service, and relationship building. I am committed to supporting Booking.com's mission of making it easier for everyone to experience the world, and I enjoy working with a diverse and dynamic team of professionals who share the same vision and values. As an Account Manager, I am responsible for acquiring new hotels and improving the availability and quality of existing ones in Saudi Arabia, one of the fastest-growing markets in the region. I use my management and sales skills to create and maintain strong partnerships with hotel owners and managers, and to provide them with the best solutions and training on how to use Booking.com's system and tools. I also monitor and analyze the performance and satisfaction of hotels and customers, and provide feedback and recommendations for improvement. Through my work, I have contributed to increasing the hotel supply and demand, as well as enhancing the customer experience and loyalty in Saudi Arabia.
The Hotels Commercial Manager leads the hotels contracting and support teams at almatar Group to maximize business results and achieve company targets. This role is focused on driving commercial and operational excellence, with an emphasis on talent development and coaching. **Key Responsibilities:** - Manage and coach the team to meet organizational and individual goals. - Align hotel team strategies with enterprise objectives and maintain communication with senior stakeholders. - Oversee recruitment and maintain partnerships through team visits and industry events. - Serve as a market expert by analyzing competitors and hotel partners. - Monitor team performance to ensure business goals are met and prioritize effectively. - Develop strategies for direct connectivity with accommodations and enhance Almatar’s offerings. - Train and support internal teams to optimize hotel account performance. - Manage contracting and negotiation processes for favorable rates and conditions. - Oversee connectivity channels and familiarity with tools like Rategain and GDS. - Ensure the best available rates and proactive contract renegotiations. - Identify key hotels for expansion and execute promotional strategies to boost productivity. - Conduct competitive analysis to negotiate optimal conditions and drive sales growth. - Analyze product and sales reports weekly to identify trends and revenue opportunities. - Supervise Business Development and Commercial Teams to evaluate new opportunities and product initiatives. This streamlined approach ensures alignment with marketplace demands and maximizes revenue potential.
As an Account Manager I am responsible for hotel account management initially. I support Booking.com BV’s acquisition of new hotels in Saudi Arabia . I create quantity and quality reports on results and performance for information support to Booking.com. I inform hotels about Booking.com. I provide hotels the (initial) training on how to use Booking.com’s system. I assist the Supply Manager Saudi Arabia on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website. # Main Responsibilities: - Visit the important hotels in Saudi Arabia; - Support Booking.com BV’s-strategy for hotel availability and supply within Saudi Arabia; - Promote the Booking.com BV brand name and its online reservation services to hotels; - Responsible for area coverage; - Inform hotels and advise on allotment, availability and supply; - Rate checks and competitor checks; - Liaison person for hotels to contact when they have questions; - Providing hotels with information and advice by mail and email, including follow-ups; - Follow up on cancellations and evaluations; - Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system; - Support hotels with regards to Booking.com’s system; - Organize and coordinate Tourist Trade Fair visits to liaise with hotels; - Check statistics in the control room and follow up.
As an Account Executive your main task is to provide support in building the hotel webpages and training the new hotels on how using Booking.com’s extranet and systems can improve their availability and supply. I am also provide support to Booking.com with new hotels, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. Furthermore I support the Account Managers with various tasks at the office. Tasks: • Liaison person for hotels to contact when they have questions and the Account Managers are unavailable; • Providing support to hotels or Booking.com BV in building the webpage for hotels and/or maintaining hotel information on the Booking.com website; • Verify that the website has accurate information on hotels and pictures of newly registered hotels; • Delivering training to new hotels on how to use Booking.com’s extranet and rates & availability system; • Advise hotels regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions; • Providing hotels with information and advice by mail and email, including follow-ups; • Looking after IT/administrative related tasks; • In consultation with the Account Managers, provide information support to Booking.com for new hotels; • Liaise with hotels to ensure information is up to date; • Check statistics in the control room and follow up;
Pullman Zamzam Makkah 1315 Rooms Job purpose of Reservations agent is to handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions. Key duties/responsibilities of Reservations agent: 1. Keep up to date with knowledge of phone system. 2. Handle all guest’s special requests in a professional manner. 3. Post advance deposits and keep accurate records of deposits. 4. Complete all necessary projects by the assigned times. 5. Complete documents as directed and to specifications. 6. Responsible for taking reservations and accurately inputting into the computer system. 7. Answer inquiries of room rates, outlets and room locations. 8. Be familiar with property, amenities and surrounding areas. 9. Interact with Group Rooms Coordinator on bookings. 10. Activate manual system in the event of system downtime.