6th of October, Al Jizah, Egypt
With progressive experience across courier performance, last-mile leadership, and full logistics operations management, I focus on building scalable, end-to-end operational systems driven by data and structured planning. My expertise extends beyond execution into performance management, capacity planning, and network optimization — ensuring alignment between service levels, operational cost, and growth objectives. Having led courier networks and branch operations, I work cross-functionally to improve forecasting accuracy, resource allocation, process standardization, and cost efficiency across the supply chain flow. I combine on-ground operational understanding with analytical decision-making to build resilient, scalable logistics systems that support long-term business expansion.
Overseeing daily logistics operations including transportation, delivery, and assembly/disassembly services for both B2B and B2C clients. • Managing and optimizing fleet operations, route planning, and task assignments to drivers and field teams to ensure on-time performance. • Leading installation and assembly teams, ensuring service quality and customer satisfaction during on-site operations. • Coordinating between branches, drivers, and service teams to deliver a seamless end-to-end operation from order pickup to final installation. • Monitoring key performance indicators (KPIs) such as delivery timeliness, fleet utilization, and customer satisfaction rates. • Analyzing operational data using Excel and Power BI to identify performance gaps and optimize resource allocation. • Developing and implementing Standard Operating Procedures (SOPs) covering transportation, field service, and assembly operations. • Managing B2B logistics partnerships, providing tailored transport solutions for corporate clients, and enhancing B2C service quality for individual customers. • Collaborating with Sales and Customer Service teams to align logistics operations with business growth and service objectives. • Enforcing safety standards and compliance with local transportation regulations.
• Hire, train, and mentor last-mile delivery staff. • Schedule and assign tasks to delivery personnel. • Monitor employee performance and provide feedback for improvement. • Address disciplinary issues and motivate employees.: • Develop and refine delivery routes to ensure efficiency and timeliness. • Enhance sorting and distribution processes to guarantee on-time delivery. • Identify and implement opportunities to reduce costs and improve profitability. • Analyze data to identify areas for improvement in delivery operations. • Ensure customer satisfaction through prompt and accurate deliveries. • Handle customer complaints and resolve them efficiently. • Maintain open communication with customers regarding delivery updates. • Develop strategies to enhance the customer delivery experience. • Ensure delivery personnel adhere to all company policies and traffic safety regulations. • Conduct regular safety audits on vehicles and equipment. • Maintain a safe working environment for all employees.
• Analyze current operations and identify areas for improvement. • Develop and implement plans to improve operations and increase efficiency. • Utilize operations improvement methodologies like Six Sigma and Lean Manufacturing. • Apply key performance indicators (KPIs) to monitor and improve operational performance. • Effectively Manage Resources: • Effectively allocate human and financial resources to achieve operational objectives. • Ensure the efficient and effective utilization of resources. • Negotiate with vendors and secure the best prices for goods and services. • Problem-Solving and Decision-Making: • Identify issues impacting operational performance and analyze their root causes. • Develop and implement effective solutions to address problems. • Make data-driven and risk-analyzed decisions.
• Review delivery routes and analyze courier performance. • Identify areas for improvement and provide positive and constructive feedback to couriers. • Utilize data analysis techniques to assess courier efficiency. • Develop and implement training programs to improve courier skills and expertise. • Provide opportunities for continuous learning and development for couriers. • Assist couriers in achieving their career goals. • Analyze current delivery operations and identify areas for improvement. • Develop and implement plans to optimize delivery routes and reduce delivery times. • Utilize GPS technology and task tracking tools to enhance the efficiency of delivery operations. • Ensure Customer Satisfaction: • Address customer complaints related to deliveries and provide effective solutions. • Collect customer feedback on courier performance and make improvements. • Ensure that customers have a positive delivery experience.