West Midlands, England, United Kingdom
Forward thinking and progressive with a thirst for knowledge. Extremely personable with excellent communication skills and has a ‘can do’ attitude. Able to work on own initiative as well as within a team and always strives to improve knowledge and skills in all aspects of life. Highly organised, with a keen eye for detail, with developed trouble shooting skills. Now looking to utilise transferrable skills.
My role entails working as part of the civil service in a permanent government job as part of the Department for Work & Pensions (DWP) – we work across job centers in the U.K. My role includes supporting those whom are in receipt of income related government benefits namely Universal Credit (UC) whilst they are either experiencing unemployment or under-employment. Through effective coaching & support, we aim to allow the transition from either unemployment/underemployment to hopefully allow for some form of employment & potential gainful employment to be as smooth as possible. To accomplish this endeavour, we aim to identify any potential barriers which may be holding individuals from being able to quickly transition into some of form of employment – this can entail skill set mismatch/marketable skills deficit, lack of prior qualifications, health related difficulties or even potential language barriers or limited experience/exposure in relation to the employment/job market. We also understand & support those whom may not be able to work on account of family related commitments e.g. caring for young children, partners etc... but also those whom are either long-term unemployed or experiencing long-term sickness. We use bespoke computer systems as part of our job role & employ a variety of techniques to work with claimants of UC to set goals & commitments for themselves whilst they are on their individual journeys whilst also giving structured but also tailored guidance to see how they can progress with things. We also help to facilitate & can allow claimants to find employment and/or training opportunities & can also help with funding support on a discretionary basis subject to adherence to departmental guidance & procedures.
As part of this temporary contracted role, I was working in the business banking service centre as an inbound customer service business banking advisor with a telephony-based role. My role was that of an initial point of contact for Lloyd’s banking group business banking customers. As a colleague at this organization in this role, I contributed to achieving first time resolution to queries and trouble shooting any potential issues or difficulties that our customers may have been experiencing with regards to their business banking accounts but also helped to service any specific actioning relevant to their accounts. My role also included engaging in the use of various bespoke systems relevant to the banking processes at Lloyds banking group to help facilitate the servicing of a customers’ business banking needs or requests. I contributed towards maintaining a friendly yet polite, professional, considerate and helpful telephone manner when receiving inbound calls from customers, clients and other colleagues at Lloyds banking group.
As part of this internship, I had been working in the accounts department and alongside the accounts team and had been involved in the compiling and handling of accounting information with respect to the preparation of an upcoming audit in early 2023. As part of this role, I had been involved in dealing with invoices and payments and matching them accordingly for further processing, some of which includes entry onto the relevant accounting software, namely; Sage 50 but also Swords as well as dealing with them for the relevant taxation purposes. I had also been involved in data entry onto the bespoke accounting software for cash and carry’s known as "Swords" as part of the purchase ledger but also assisted in general accounts administrative tasks such that included filing and photocopying of invoices and bank statements for further use and processing. My role also included the use of Microsoft Excel and I was given training which in-turn allowed for a basic level of application of data coding with respect to relevant files and documents relating to accounting information.
As part of this placement, I was able to gain knowledge on money exchange but also foreign exchange processes. In addition, I also gained knowledge on various compliance related processes and procedures which need to be followed and maintained in line with the regulatory organization financial conduct authority (FCA) and their relevant instruction in this regard.
As part of this placement, I was able to gain knowledge on administrative and business compliance related procedures in the context of maintaining employee records. This entailed ensuring that the relevant employee checks were done accurately and any employee documents were verified in the correct manner.