Egypt
Global Portfolio & Transformation Leader with 20+ years of experience translating business strategy into large-scale technology and operational outcomes across telecom, energy, manufacturing, utilities, finance, retail, and FMCG sectors. Proven track record managing enterprise portfolios up to €500M TCV, leading 100+ cross‑regional teams, and delivering complex, multi‑tower transformation programs for Fortune 10 and global enterprises. Recognized as a Top Performer and Top Talent for nine consecutive years, known for building high‑impact delivery organizations, embedding governance at scale, accelerating revenue realization, and strengthening customer trust. Brings a people‑first leadership approach grounded in empathy, accountability, and strategic foresight, with a global remit spanning EMEA, Americas, APAC, and GCC.
Executive mandate: Build a globally scalable customer delivery portfolio, accelerate revenue realization, and embed governance across IoT, Mobile Private Networks, and Carrier Services. • Led a global portfolio of ~300 concurrent programs across five regions, covering IoT, Mobile Private Networks, and Carrier Services. • Managed and developed a diverse global organization of 30+ senior professionals, fostering leadership depth and succession readiness. • Established portfolio governance, prioritization, and demand‑shaping frameworks aligned to strategic growth objectives. • Introduced and institutionalized Customer Success Management within VOIS, strengthening customer engagement, retention, and advocacy. • Sponsored automation, digitization, and continuous improvement initiatives to enhance delivery predictability and scalability. Key outcomes: - 25% YoY acceleration in revenue recognition through dynamic portfolio prioritization and value‑driven sequencing. - 90% reduction in customer escalations within five months by improving governance, accountability, and transparency. - 25–30% YoY reduction in IoT delivery timelines, improving speed‑to‑market and customer satisfaction. - 40% delivery capacity released and reinvested into strategic growth initiatives through resource optimization. - Consistently top‑ranked TNPS performance, reflecting strong customer‑centric delivery and trust.
• Led large‑scale, cross‑regional customer delivery programs with complex technical and commercial dependencies. • Strengthened stakeholder alignment across product, sales, and operations to ensure on‑time and on‑budget delivery. • Acted as escalation point for strategic customers and high‑risk initiatives.
Led ERP delivery and business solutions unit, managing cross‑functional teams and enterprise clients.