Ahmed Salem

Head of Solutions Center Customer Experience| CC | COPC implementation leader | Digital transformation | Quality and standard | Process excellence

Egypt

About

Experienced Account Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Soft Skills, Contact Centers, Workforce Management, and COPC. Strong sales professional with a Graduated focused in Good from faculty of Commerce - Cairo University.

Experience

Head of Solutions Center at ELARABY Group
Jan 2024 - Present · 2 yrs 6 mos
Teleperformance (Full-time · 3 yrs 1 mo)
- Global TPCC Manager - Consistency & Compliance Initiatives
  Nov 2021 - Jan 2024 · 2 yrs 3 mos
- Operations Manager
  Jan 2021 - Oct 2021 · 10 mos
Sutherland Global Services (5 yrs 3 mos)
- Account Manager
  Nov 2016 - Dec 2020 · 4 yrs 2 mos
- Sr Team Manager
  Oct 2015 - Oct 2016 · 1 yr 1 mo
Xceed (7 yrs 4 mos)
- Enterprise Mobile Non-billing BO Team Leader
  Sep 2014 - Sep 2015 · 1 yr 1 mo
- Consumer Non-Billing BO Team Leader
  Oct 2013 - Sep 2014 · 1 yr
- Consumer Non-Billing BO Team Leader
  Oct 2013 - Sep 2014 · 1 yr