Cairo, Egypt
Have the Ability to work with any team, reliable, flexible, organized, accurate and eager to learn new technologies. Have High communication, negotiation and presentation skills. Hard working, creative, problem solving and management skills.
Triple Play Team • Delivered end-to-end activation, operation, and troubleshooting for Internet, IPTV, and VoIP services across residential compounds. • Operated and supported Triple Play service platforms ensuring high availability and performance. • Managed on-site network infrastructure including switching, routing, and access networks (FTTH / GPON). • Performed proactive monitoring, fault isolation, and incident handling to minimize service downtime. • Coordinated with back-office teams for escalations and complex technical issues. • Ensured SLA compliance and maintained high service quality and customer satisfaction.
Handled broadband, GPON, and voice service troubleshooting. • Configured routers/switches and performed proactive system checks. • Documented solutions and reduced repeated escalations by 20%.
ITC College • ITC College Taught and mentored young individuals in digital skills. • Fostered a dynamic and energetic learning environment. • Collaborated with colleagues in growth-oriented sessions. • Proudly supported an initiative to empower the next generation in digital competencies
Completed a comprehensive 120-hour training program in Cyber Security, covering various essential topics such as: Computer Network Fundamentals (24 hours) • Advanced Network (24 hours) • Cyber Security Essentials (18 hours) • Ethical Hacking (24 hours) • Palo Alto Essentials (PCCET) (12 hours) • Fortinet NSE4 (18 hours)
Successfully completed a one-month intensive training program in Cisco Certified Network Associate (CCNA), focusing on networking fundamentals, IP connectivity, IP services, security fundamentals, and automation and programmability