Egypt
I am an operations and systems architect with 9+ years of experience building scalable infrastructure, leading large-scale teams, and solving complex business bottlenecks. Throughout my career, I have specialized in turning raw data and chaotic workflows into streamlined, high-performance engines—from managing regional operational teams of 75+ people to founding and scaling ventures from scratch. I don't just manage operations—I engineer them. My expertise bridges the gap between deep technical execution and high-level business strategy. I specialize in designing robust data pipelines, business intelligence dashboards, and production-grade automation infrastructure that drives measurable ROI. Today, as the Managing Director of Zelonic, I lead the development of custom AI solutions, specialized Retrieval-Augmented Generation (RAG) platforms, Optical character recognition (OCR), and intelligent multi-agent ecosystems designed to transform workflows.
Two examples: Consulted for two companies in operational logistics, automation, and process redesign. Client A (E-commerce/Logistics): • Created Standard Operating Procedures (SOPs) and corresponding KPIs from scratch. • Established a new Line of Business (LOB) for after-sales teams to handle complaints and participate in validations. • Built dashboards to monitor team and operational performance. • Collaborated closely with 3PLs to validate performance per zone, optimizing shipment allocation and increasing success rates. • Conducted root cause analysis on high failure rates, linking issues to first-mile and middle-mile operations (e.g., warehouse packing, sorting errors), product quality, and specific geographic areas. Client B (Logistics/Operations): • Validated and recommended modifications to System structures. • Proposed a dynamic CRM/chat system to increase automation and performance; prepared requirements and participated in meetings with development companies. • Proposed overall logistics and operations KPIs for company-wide adoption. • Researched and identified suppliers of sorting conveyor systems to improve operational throughput. • Created a query that auto validates accounting transactions authenticity comparing with the system.
-Ownership in driving process alignment and creation of workarounds -Examine data to identify trends and performance improvement opportunities -Achieve our targets by driving the team’s mindset towards the company’s values and strategy -Share status updates of the operations with upper management and set action plans for improvements -Regular coaching to the team to deliver a world-class experience to our customers, riders, and vendors -Managing conflicts and negative behaviors in a constructive way -Ensure maximum support to logistics teams in all countries and process alignment and improvement -Finding ad-hoc solutions when it comes to the handling of business-critical situations (force majeure, shortage of drivers, technical issues, etc.) -Team skills development -Build a strong relationship with the stakeholders -Participating in and contributing to the promotion of the company’s culture and encourages top performance and high morale
- Ownership in driving process alignment and creation of workarounds. - Achieve our targets by driving the team’s mindset towards the company’s values and strategy. - Regular coaching to the team to deliver a world-class experience to our customers and riders. - Managing conflicts and negative behaviors in a constructive way. -Ensure maximum support to logistics teams in all countries and process alignment and improvement. - Finding ad-hoc solutions when it comes to the handling of business-critical situations (shortage of drivers, technical issues, etc.). - Team skills development . - Participating in improving the countries performance (Analyzing to get insights then proposing the appropriate action plan) -Improve reporting and data visibility for faster and more effective decision making for all markets, keeping up with the dynamic and fast nature of talabat operations to always provide the best solutions. -Modelling data and improving the availability of data in our data hub, working across Delivery hero and talabat to ensure our data is clean, accurate and expansive. Building concise, informative reports and providing visibility on key business areas to inform decision making, as well as maintaining and optimizing existing reports -Carry out project based or ad-hoc analysis to solve complex business problems. Being familiar with various data sources to support local, regional and central teams with their logistics data needs.
-Responsible for the logistics service -Tracking drivers -solving issues -Make sure that orders will be completed successfully -Vendor complain team
Summary A highly motivated and results-oriented professional with 2 years of experience in the 3PL (Third-Party Logistics) industry. Proven track record in identifying customer needs through market research, developing competitive strategies, and overseeing all aspects of operations for exceptional package shipping solutions. Skilled in infrastructure and departmental planning, talent acquisition, team management, and problem-solving to ensure efficient and cost-effective operations. Achievements/Tasks: -Market Research & Competitive Analysis: Identify and analyze clients' needs and market trends to develop strategic solutions that enhance customer satisfaction and gain a competitive edge. -Operational Planning & Execution: Plan and establish efficient infrastructure and departmental structures to optimize workflows and resource allocation for smooth operations. -Talent Acquisition & Management: Develop and implement effective recruitment strategies to attract and hire top talents and empower and motivate teams through strategic task delegation and performance management. -Business Development & Deal Closing: Forge strong relationships with potential clients, present compelling proposals, and successfully close deals to expand the client base. Problem-Solving & Decision-Making: Identify and resolve operational challenges proactively. Make data-driven decisions to ensure timely and cost-effective solutions.
Achievements/Tasks Assembling a Team Providing the team with necessary information Following up and closing deals