Cairo, Egypt
Experienced operational manager with a demonstrated history of working in the information technology for 16 + years. Building & managing several teams including their skilled network engineers and their development 60+, Designing & building customized training programs to help & support our employees through their career Journey , Skilled in leadership , Coaching teams & managers , Data analytics & power bi expert ,Agility mindset , participated in several automation & transversal projects between departments helping to simplify our day to day activities , Prince2 Agile practitioner VPN , Cisco Networking, SD-WAN Technical Support, ITIL ,Six Sigma, and. Strong information technology professional. I have a very long experience dealing with multicultural IT customers , I claim I have my touch with the customer understand their needs & keep them satisfied, turning detractors to promoters .