New York, New York, United States
Security Engineering | Infrastructure Engineering | IT Systems Engineering | IT Support | AV & Collaboration | HRIS | GenAI Infrastructure Information Technology executive with proven leadership and management success through a deep understanding of how people consume and experience technology. A dynamic enthusiast with a strong record of partnering with business leaders to imagine, develop, and execute technical strategies that align with the company’s goals and financial objectives. Innovative, energetic professional who can quickly identify, analyze, and solve problems while improving business processes. Determined to provide the highest level of client satisfaction through technology experiences.
Responsible for 2300 end-users across 4 distinct business units, 3 headquarters (NY & 2 LA) and 5 regional offices (Atlanta, Dallas, Chicago, Toronto, and Irvine). Organization comprised of Desktop Support & Administration; Engineering; AV; and Application Support.
Brought on to transform the technology organization’s brand, championing transitions onto enterprise platforms, controls, and industry-leading client satisfaction. Led the growth and restructuring of a single/flat support team, into four (4) distinct and highly collaborative groups with focused disciplines (Desktop Support & Administration, Engineering, AV, and Application Support).
Focus on global enterprise desktop operations, hardware and software standards, and virtualization
Lead Desktop Support staff responsible for Viacom’s C-suite (Chairman, CEO, CFO, COO, and most EVPs); MTV Networks Executive Offices; offshore Service Desk; offshore vendors; new ventures and acquisitions; east-coast satellite offices; and NY headquartered Information Technology teams.
Technical lead, focused on establishing solutions for common and repetitive issues. Championed the discovery of root causes of issues, thereby creating means of prevention verses reaction.