Agustín Llona

Senior Product Manager | Driving Innovation, Growth, and Customer Success

Concord, Massachusetts, United States

About

As a product owner with 6+ years of experience in fintech and workplace optimization, I have a passion for creating innovative and user-friendly solutions that drive growth and customer success. I have successfully managed and delivered multiple product features, from ideation to launch, collaborating with cross-functional teams and stakeholders to ensure alignment with the company's strategic vision and goals. Most recently, I was the product owner at CircleBlack, Inc., where I owned the company's mobile application backlog, releasing it and eliminating a year-long release delay. I also oversaw the implementation of Gainsight within my product domain, enabling me to gain valuable client insights and proactively plan client needs and features. I have a strong background in agile methodology, process improvement, and UI/UX design, and I am always eager to learn new skills and technologies to enhance my product development capabilities. I am looking for a new challenge as a director of product or senior product manager, where I can leverage my experience and skills to create impactful and scalable products that solve real-world problems.

Experience

  • Dept. of Early Education and Care, Senior Product Owner - Provider Experience at Commonwealth of Massachusetts
    Nov 2023 - Present · 2 yrs 8 mos

  • Product Owner at CircleBlack, Inc.
    Nov 2022 - Jun 2023 · 8 mos

    • Write User stories and product requirements to guide the development team as their Sprint Leader. • Prioritize the development team's backlog and sprint planning process, ensuring alignment with the company's strategic product roadmap. • Collaborate with cross-functional teams, including UI/UX, Customer Satisfaction, Sales, and Operations, to prioritize client feature requests and bring them to fruition. • Own the company's mobile application backlog, releasing it and eliminating a year-long release delay. • Oversee GainSight implementation within my product domain, in order to gain valuable client insights and proactively plan client needs and features.

  • Director of Product at Netcapital
    Aug 2020 - Nov 2022 · 2 yrs 4 mos

    • Oversee all aspects of the development of new product features, successfully integrating over a dozen features into existing product lines • Collaborate with designers to create new prototypes or enhance existing designs and user experiences • Evaluate product market position to design and execute product roadmap, strategic initiatives and features • Devised strategies to increase process efficiencies, drive referrals, and strengthen partnerships, increasing process efficiencies

  • Senior Product Owner at Flow and Form
    May 2019 - Aug 2020 · 1 yr 4 mos

    • Managed high-level strategy, roadmap & product direction for several product lines to identify product release content and timeline • Planned and prioritized product feature backlog and development tasks to ensure product development adhered to schedule and is able to meet set launch dates • Defined and managed product vision and product development process in regards to client input and feedback, bringing over 2 products to market

  • Product Owner at Serraview
    Aug 2017 - May 2019 · 1 yr 10 mos

    • Leveraged Lean, 6 Sigma, 5S tools, and Agile methodologies to drive process improvement in projects achieving increased project efficiency by double • Drove new product features and functionality initiatives across the organization in partnership with multiple software engineering teams • Implemented the use of business intelligence tools and methods to measure performance to gain a deeper understanding of KPIs and devise strategies to enhance performance • Developed and maintained appropriate tracking and reporting of product feature performance post-launch to evaluate future feature investments and guide business initiatives