Hamburg, Germany
Drive business growth by identifying and developing strategic ocean opportunities through regular customer and cluster visits across assigned regions. Manage procurement activities and carrier performance to ensure optimal service quality, capacity utilization, and profitability. Lead margin management in cooperation with country teams, providing pricing guidance and implementing yield optimization strategies. Execute trade lane strategies aligned with global and regional objectives to achieve above-market growth and improve gross profit per trade. Conduct market intelligence analysis to identify trends, competitive movements, and emerging opportunities within key trade lanes. Build and maintain strong relationships with carriers, customers, and internal stakeholders to support sustainable business expansion and performance excellence.
Implement and execute the Ocean Freight strategy globally, aligning regional processes to support consistent volume and gross profit growth above market from a technical perspective. Manage carrier relationships with an emphasis on EDI/API integration, process standardization, and system alignment to optimize data exchange and operational efficiency. Oversee and enhance internal trade management processes, including trade lane planning, rate administration, capacity allocation, and performance monitoring. Facilitate collaboration between Ocean Product Management and Operations to ensure seamless process execution and accurate information flow across systems. Develop and maintain standard and innovative product solutions, focusing on process optimization, system integration, and service reliability to meet customer requirements. Analyze trade performance and system data to identify operational improvements, reduce errors, and enhance overall competitiveness.
Manage Ocean Export operations and overall P&L, ensuring service excellence, operational efficiency, and alignment with business objectives. Plan and allocate resources for the Ocean Export product in coordination with the Country Head of Ocean. Build and maintain strong relationships with key suppliers, including ocean carriers and local service providers, to ensure reliable and cost-effective operations. Oversee operational execution, aligning activities with regional organizational targets and performance metrics. Identify and support new ocean freight opportunities, providing expertise and guidance to optimize overall performance.
Build and maintain strong, long-lasting customer relationship with the main ocean export customer. Ensure the timely and successful delivery of our solutions according to customer needs and objectives, assist with high severity requests or issue escalations as needed. Providing support for client entertainment, when appropriate and monitor competitor activity and report it to the team. Use the existing knowhow on reefer business to develop other commodities/ markets.
Place bookings with carriers, coordinate and keep track of shipments, manage status of bookings to be able to forecast future difficulties and resolve booking issues. Ensure all export documentation is completed accurately. Follow up on export shipments and keep track of changed DEP dates and changed ETA dates, notify other departments, amend documents. Daily contact with internal and external customers.