United States
Results-oriented and adaptable technician with experience in customer service, technical support, PC/MAC maintenance, wi-fi and database management. Possess adeptness in implementing technology-based solutions for academic technology related problems, along with standards, procedures, and processes that improve education standards.
Perform on-site analysis, diagnosis, and resolution of complex technology problems; install, configure, test, maintain, monitor, and troubleshoot workstations and related hardware and software in order to deliver required technical services and recommend and/or implement corrective solutions, including off-site repair as needed; collaborate with school site staff to ensure efficient operation of devices, systems, platforms, software programs, and maintenance at the school level; receive and respond to incoming calls, helpdesk requests/inquiries, and e-mail, establish and maintain maintenance documentation; communicate technical problems, requirements, and results effectively to all school staff and Technology Services management
Answering technology questions via phone, e-mail or work orders; Provide assistance on the basic operation of PC and Mac workstations; Provides verbal support to questions related to e-mail and general technology problems; assist users with password management according to District and department policies; prepares work orders and ensures that users have completed the appropriate forms; provides phone assistance to staff working with software applications such as word processing, spreadsheets, database, scheduling and student data management system software; accurately records time spent on district work orders in the district work order system; and performs other job related duties as assigned.
- Circulate books and materials to students and teachers on a weekly schedule - Maintain a library and event schedule - Process and catalogue new materials into Destiny (Library software) - Maintain an accurate inventory and issue fines accordingly - Conduct Book Fairs - Work in conjunction with teachers to locate appropriate materials for students - Maintain library records and create reports for teachers and administration - Maintain the library website - Oversee and coordinate volunteers - Provide technical support on devices and different software and applications - Create displays and bulletin boards
- Coordinate with the sales department and shop to schedule repairs according to customer requirements and specifications - Support and communicate with Sales team - Quote repair pricing and follow up with customer - Prepare sales order, acquire customer purchase order and invoice
- Distribute textbooks and other educational materials to students and teachers - Maintain accurate inventories of material, and create inventory reports - Maintain student obligation records current - Process purchase orders and new material into library computer system