Katowice, Śląskie, Poland
17 years of professional work experience: • ability to work within tight deadlines, work independently and with many different teams (Finance, Sales, Cash Collection, Legal, Operations, Order Management, IT, Commercial etc.) • excellent attention to detail, strong analytical skills (Proficiency in Excel) • ease of handling various software systems: Microsoft Office and SAP systems (CRM, PRM, ERP ISP, CMS, TMS Lex, Fiori, Harmony, Cloud Reporting Tool, ticketing system, SAP Analytics Cloud), Salesforce, OnBase, Power BI • Business English - fluency in writing, reading and speaking • outgoing, organized, responsible and a team player
• leading PRM enhancement projects to improve the software partner journey and the solution progression journey • supporting partner operational projects (termination, migration, mergers and acquisitions) • supporting process optimizations • responding to direct queries from Partners regarding program related topics (L2 support) • leading programs and projects for the Open Ecosystem, PartnerEdge Build and OEM business • conducting data analysis tasks (SAP Analytics Cloud) and running Quality Reports • close collaboration with Sales, Operations, Maintenance, Order Management and Legal teams worldwide to complete tasks
• posting of Cloud journal entries, maintaining and reconciling ledger accounts; ensuring accuracy in the financial records • preparation, execution and monitoring of period close activities • proactively identifying process improvements • terminations and Migration of Cloud vb orders to PCs • revision of Harmony/CRM Opps, Quotations, Order Forms • dispute management & Quality Ambassador
• providing accurate vetted analyses to the Sales Team • producing reports that are a valid reflection of the Customer’s Maintenance Base, Maintenance Fee and license entitlements (Exchanges, Conversions, Consolidations, Transfers, HSAV, Terminations, Back Maintenance, Contracts Summaries License Scopes) • reconciling the applicable legal contracts and ISP bookings • identifying migration, contractual and booking errors
• providing customers with consulting services concerning Life Insurance coverage, Asset Management and Pension Plans • managing databases, preparing weekly/ monthly reports • issuing contracts, processing claims, controlling payments • carrying out interviews, training new employees, leading a team