Hemant (Om) Patel

Senior Leader - Business Services Technology

United States

About

■ Experienced agilist and leader offering several years of success leading all phases of diverse technology projects in waterfall SDLC, hybrid and agile environments. ■ Diverse business experience coaching teams and leadership at small startups to Big 4 firms. ■ Business strategist; plan and manage multi-million dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. ■ Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. ■ Focused on delighting customers, consistently winning repeat business. ■ Expert in agile and waterfall project management methodologies; catalyzing traditional, hybrid and agile transformation initiatives for high-quality deliverables that meet or exceed timeline and budgetary targets. ■ International work experience in Russia, Canada, England, Scotland, Brazil, Australia, Italy, Germany, Spain, the Netherlands, Dubai, Israel, Switzerland, Mexico, Singapore, India and U.S.A. ■ Multi-disciplinary background in IT, consulting, business strategy and project management in health care, telecommunications, publishing, financial services and consulting. ■ Building winning teams to deliver business value through collaboration using both traditional and agile methodologies. ■ Specialties: - Agile transformation and adoption - Change management - Turnaround of troubled projects - Industry-specific domain knowledge of MDM, management consulting, financial services, digital publishing, advertising, and content management solutions ■ SAFe, PMI, Scrum Alliance and ICAgile certifications. 👉 Contact details: 💻 [email protected] | 📱(813) 484-9594 👈 My posts are my own and do not reflect any sentiments from my current, past, or future employers.

Experience

  • Senior Technology Leader — Enterprise Technology at PwC
    Apr 2026 - Present · 4 mos

    🔸Leading teams and coaching leadership through Agile transformations, fostering high‑performing, outcome‑focused cultures. 🔸Committed to advancing organizational innovation and aligning technology investments with strategic business priorities in complex, highly regulated environments. 🔸Focused on building secure, scalable Ethics & Compliance platforms that reduce risk and enable better governance. 🔸Leveraging AI to catalyze speed-to-market solutions while ensuring integrity and transparency.

  • Enterprise Business Agility Consultant at ClearlyAgile
    Sep 2018 - Apr 2026 · 7 yrs 8 mos

    In relentless pursuit of greater agility, I am helping clients like Disney, EY, PwC, and Simpson Thacher & Bartlett attain business agility by embracing agile thinking and practices. Domains I have engaged in include Cloud Services (Google, Amazon & Azure), Master Data Management, Ethics and Compliance, Learning & Development, Legal and Risk Organization, using Scrum@Scale and SAFe frameworks. Working on mission critical system development and integration programs within very complex environments and distributed across multiple global business domains and technologies. • Coach IT and business leadership to move toward a more product-focused, value-oriented, agile delivery model, harnessing the power of AI • Transition delivery teams from management-directed to self-managing and self-organizing to deliver more business value, quicker • Define team-based organizational structures, a product-centric model to deliver value, and a metrics strategy to guide and shape the agile transformation • Coach and mentor the portfolio management, the product council, agile teams and leadership to enhance agile/lean practices, release planning, agile events, Kanban delivery, test driven development, continuous integration and continuous delivery practices • Work with agile leaders to design and promote scaled and sustainable agile transformation • Actively foster and promote agile thinking to other business domains • Identify and implement opportunities to pursue continuous improvement • Focus on defining flow metrics to measure outcomes for strategic business goals • Coordinate with leadership and teams to guide and coach teamwork, facilitate team decisions, resolve team conflict, and conduct follow-ups

  • Business Consultant & Agile Transformation Coach at EY
    Jan 2018 - Sep 2018 · 9 mos

    (Under contract through CMIND) EY Transactional Advisory Services | Operational Transaction Services • Coached distributed teams developing Capital Edge software (formerly ePlaybook) – EY's industry-leading end-to-end mergers, acquisitions and divestitures management platform. • Engaged on coaching product owners, sponsors and teams on an enterprise-wide, business critical IT infrastructure program for client delivery and success. Utilized scrum agile methodology to deliver business value within a politically charged, matrix environment. • Advised teams and stakeholders on an initiativeto create a new data center infrastructure in Germany for GDPR compliance. • Coached and mentored scrum masters and teams that conducted agile events to prioritize PBIs, user story estimation, release/sprint planning and reviews. • Mentored product owners and stakeholders in applying the scrum framework.

  • Agile Coach (Consultant) at Walt Disney World
    Apr 2017 - Dec 2017 · 9 mos

    Disney's Partners Federal Credit Union (Under contract through CMIND) - Initiated the organization’s agile transformation journey. Engaged in seeding agile into the organization in conjunction with the Boston Consulting Group. - Coached, mentored and facilitated teams on agile implementation of mobile software development products in digital banking. - Online banking projects encompassing self-service feature developments for everyday banking, personal and home equity loans, home mortgages, auto loans, and digital banking. - Delivered a portfolio of infrastructure projects which involved system enhancements, network security monitoring, and infrastructure monitoring. - Created of a remote disaster recovery site in an active-passive mode. - Managed a PCI compliance program with several projects aimed at cardholder data protection to PCI-DSS standards.

  • Agile Program Delivery Director (Global) at Atex
    Mar 2010 - Mar 2017 · 7 yrs 1 mo

    Atex is a global leader providing scalable digital content management and advertising workflow software solutions for print, web and mobile platforms. Managed agile and hybrid advertising and content management system delivery programs worldwide and: • Worked as an agile coach to atex clients using Scrum and Kanban agile methodologies. • Delivered mission critical software development and customization projects with complex workflows. • Delighted customers with prudent management of project budget and continuous delivery of business value. • Managed stakeholder expectations, risk mitigation, change adoption, communication and team leadership in all phases of projects. • Adopted hybrid and agile scrum methodologies depending on project needs. • Conducted program manager, product manager, scrum master, product owner and agile coach roles at clients in Americas, Middle East and Asia. • Successfully managed relationships with clients and all stakeholders, including third party vendors. • Managed budgets of up to $5M and cross-functional teams of analysts, architects, developers and QA staff. • Projects generated up to 15% incremental revenue and captured 5% market share within one year of launch. • Shortened client production cycles up to 30%, delaying deadlines, resulting in 12% increase in booked advertising revenue. • Won repeat business multiple times from satisfied customers in recognition of outstanding project results.