Greater Sydney Area
💡 Strategic. Empathetic. Outcome-driven. With 15+ years of experience spanning Workers' Compensation, HR, and Executive Administration, I bring a unique blend of care, compliance, and capability to everything I do. 🔹 Current Role – Workers' Compensation Claims Manager at EML Insurance - Manage end-to-end claims for physical and psychological injuries under NSW regulations. - Proficient in stakeholder management, work capacity decisions, and return-to-work strategies - Trusted to handle a 60–70 claim portfolio with empathy and compliance - Actively participate in mental health clinics, MSP reviews, and complex case discussions - Achieve top-tier KPIs while coaching and supporting new team members 🔹 Past Experience – 12+ Years in HR, Talent & Administration Scaled PiZone Infotech from 30 to 120+ employees within a year through strategic hiring - Developed employer branding campaigns across LinkedIn, Instagram & Twitter - Worked closely with CEOs, CTOs & VPs to streamline internal operations and communication - Designed performance evaluation systems, OKRs, and employee engagement initiatives - Managed payroll, onboarding, and employee grievances with professionalism and care 🔹 What Sets Me Apart - Strong foundation in both HR and injury claims — rare blend of people-first + compliance-driven mindset - Known for clear, compassionate communication with workers, doctors, and employers - Proven ability to juggle sensitive cases and complex conversations with resilience - Deep understanding of legislation, return-to-work processes, and workplace wellness 🎯 I believe great outcomes come from truly understanding people — whether they're recovering from injury or growing in their career. Let’s connect to collaborate on building healthier, high-performing workplaces. Connect with me at 043-900-5652 or email me at [email protected].
• Proactively manage a portfolio of 60 -70 NSW Worker’s Compensation insurance claims to achieve the optimum outcome of an early and sustainable return to work with reasonable claim costs. • Working in partnership with internal and external stakeholders, meeting EML’s service principles. • Communicate over the phone and in writing for initial and subsequent contacts with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice. • Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses. • Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery. • Monitor, settle, and close out claims within the portfolio. • Provide a high level of customer service and strive for key stakeholders’ effective communication. • Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence, and recording action taken in line with insurance scheme requirements
- Effective hiring and branding initiatives to attract talent and grow the team from 60 to 100+ in one year. - Designing and implementing the overall recruiting strategy for talent hiring in WEB and MOBILE Application development. - Sourcing and attracting candidates by using databases (Indeed, Monster, Naukri), social media (Facebook, Instagram. Telegram), LinkedIn and networking. - Conducting interviews and filtering candidates for open positions. - Understanding future talent requirements from internal stakeholders and creating a hiring pipeline. - Designing and implementing recruitment campaigns, talent community engagements, talent attraction initiatives. - Directed candidate sourcing through LinkedIn, Indeed and other hiring portals. - Served as a liaison between colleges, agencies and industry associations. - Involved in recruitment, selection, pay negotiation and onboarding of the selected candidate. - Impactfully defining new policies and activities to foster performance evaluation and employee retention. - Effectively handling payroll, employee engagement and employee grievances. - Handling admin, documentation, record / data entry for smooth functioning of department. - Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes - Onboard new employees in order to become fully integrated. - Monitor and apply HR recruiting best practices - Provide analytical and well documented recruiting reports to the rest of the team - Act as a point of contact and build influential candidate relationships during the selection process. - Effectively enhancing company branding over LinkedIn, Instagram and Twitter by creating and posting appropriate content. - Working directly with company's top management to devise, enhance and implement company - wide policies.
The US embassy decided to give some career break and time to rejuvenate and relax by prolonging dependent visa processing time. During this time. I explored my passions of art, craft, content creation and child development.
- Identifying CEO's, CXO's and other decision makers of various companies to establish contact for acquisition / equity investment. - Collaborated with leadership team to identify relevant questions and determine best methods of collection. - Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. Performed research into study topics to increase knowledge and to provide valuable contributions. - Managing secondary research and marketing initiatives for a client having 183 franchise locations in US. Researching relevant SEO keywords and suggesting content creation topics around them. _ Experience in handling software like MozPro, Review Trackers, Yext, Adobe Spark and Microsoft Office.