United States
Dynamic and results-driven Business Analyst professional with expertise in data analysis and analytical problem-solving. Proven track record of applying Agile project management principles to identify opportunities for process optimization, risk mitigation, and strategic decision-making. Collaborative and influential cross-functional partner with a focus on building strong relationships, translating complex data into actionable insights, and driving continuous improvement. Adept at utilizing various software systems and tools to deliver exceptional HR support and enhance operational efficiency
• Applied Agile project management principles to extract, analyze, and interpret data from various HR systems, proactively identifying opportunities for process optimization, risk mitigation, and strategic decision-making. • Partnered cross-functionally with Global HR Operations Leadership, Disney Worldwide Shared Services, and HR clients to deliver data-driven insights, reporting, and predictive forecasting, leveraging automation to enhance efficiency, accuracy, and scalability. • Built strong relationships while translating complex data into actionable dashboards, performance metrics, and strategic recommendations, aligning with business objectives to drive continuous improvement. • Identified inefficiencies in business processes and implemented automation solutions, streamlining operations, enhancing accuracy, and increasing overall productivity.
• Delivered comprehensive HR support through various software systems, ensuring timely and accurate information for all business segments of The Walt Disney Company. • Managed candidate scheduling and employee information with proficiency, leveraging various tools and continuously expanding expertise through diverse training programs. • Cultivated strong relationships across all organizational levels, effectively utilizing partnerships to drive results and enhance operational efficiency. • Drove the adoption and implementation of process improvements, which contributed to improved efficiency.
• Provided exceptional guest service by utilizing multiple systems to troubleshoot concerns, manage dining reservations, and assist with special service needs while serving as a central communication hub for the park. • Inspired and motivated Cast Members by demonstrating high service standards, sharing expertise and best practices to enhance the guest experience, and preserving Disney’s heritage and traditions.
• Efficiently monitored the Cast Deployment System to ensure efficient and timely staff deployment, monitoring daily operations such as Cast Member breaks, clock-outs, and area rotations. • Provided support for various labor systems to streamline Cast Member deployment, delivering exceptional customer service by addressing inquiries, communicating staffing adjustments, and offering recommendations to optimize overall staffing needs.
• Recruited potential students, organized events, and served as a representative leader on three collegiate campuses. • Communicated information about the Disney College Program to campus populations of more than 20,000 combined students by means of emails, delivery of brochures. and personal testimonials