Coventry, England, United Kingdom
Recent IT Graduate with a boasting expertise in data management and analysis. Proficient in tools such as SQL, Power BI, and Tableau, acquired through rigorous academic training. Seasoned in operations, excelling in administrative tasks, and delivering top-tier customer service. Demonstrated track record of optimizing processes and prioritizing tasks to enhance operational efficiency. Eager to leverage technical acumen and analytical skills in a dynamic business analyst role.
Duties: • Deliver excellent customer service by understanding customer needs and helping them make confident purchasing decisions. • Handle sales transactions accurately while managing cash, card payments, and customer enquiries professionally. • Maintain store presentation by keeping shelves stocked, organised, and clean at all times. • Work closely with team members to achieve sales targets and create a positive, energetic store environment.
Duties: • Collaborated with operations team to provide excellent customer service and foster positive work environment. • Performed administrative duties and prepared operational procedures to assist operations lead. • Created and maintained electronic and hard copy files to support business processes. • Maintaining customer accounts and addressing any customer needs and concerns. • Generating ad-hoc reports to evaluate specific business requirements using Microsoft Suite. Achievements: • Enhanced operational agility through effective prioritization of tasks. • Provided valuable insights through visually presented data in customized reports.
Duties: • Watched security cameras, alarms, and entry points to keep the site safe and stop unauthorized access. • Reported suspicious activity and wrote clear incident reports with all important details. • Checked IDs, managed visitors, and directed traffic to keep the area organized and safe. • Helped managers by putting together reports and reviewing information to support decisions. Achievements: • Helped prevent safety issues by quickly spotting problems and working with police or emergency services when needed. • Provided clear and accurate reports that helped management understand situations and make better decisions.
Duties: • Selling products using persuasive arguments to prospective customers. • Maintaining positive business relationships to ensure future sales. • Mentored new team members on products, services, and performance strategies. • Ensured compliance with the Fair Debt Collection Practices Act and company policies in customer interactions. Achievements: • Successfully navigated sales during challenging times, addressing customer hardships in the pandemic. • Developed and implemented sales strategies to increase profits.