Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Customer Support Specialist | Edtech & Engineering Expert | BTech Mechanical EngineeringPassionate Customer Support professional with hands-on experience in the edtech industry, excelling in resolving user issues, enhancing satisfaction, and building lasting relationships. Skilled in Microsoft Excel for ticket tracking and analytics, Microsoft Word for clear documentation, Engineering for troubleshooting technical queries, and Team Management for collaborative resolutions. Delivered top-tier support with a BTech in Mechanical Engineering from Nimra College of Engineering and Technology—bridging technical expertise with empathetic, efficient service.