Delhi, India
Customized Incident Management ,Problem Management and Change Management to align with business requirements. Designed and developed Flow Designer to automate business processes and approvals. Configured SLAs and Notifications to ensure timely updates and compliance. Created Business Rules, Client Scripts, and UI Policies for enhanced application functionality and user experience. Defined and managed Access Control Lists (ACLs) to secure data and control access levels. Worked with Update Sets for seamless application changes and deployments. Managed Applications and Modules by creating custom Tables and Columns to extend platform functionality. Developed various Reports to meet customer-specific requirements and provide insights. Built and maintained Catalog Items and Record Producers for streamlined request management