Aeliya Zehra

Customer Support Executive at LightYears Health | Order Assistance | Consumer Engagement & Retention

Mumbai Metropolitan Region

About

Detail-oriented and empathetic Customer Support Executive with 1+ years of experience in handling customer queries and operational coordination in the jewelry industry. Skilled in managing social media communication, email correspondence, logistics coordination, and delivering excellent post-sale service. Seeking to leverage my communication and problem-solving skills in a challenging support role.

Experience

  • Customer Service Representative at LightYears Health
    Apr 2026 - Present · 3 mos

    Customer Care Representative at LightYears Health, assisting consumers with order support, tracking details, and guidance about nutritional supplements and their health benefits. Focused on delivering excellent customer experience, encouraging re-orders, and supporting customer retention initiatives.

  • Customer Care Executive at Whitehathi
    Sep 2024 - Mar 2026 · 1 yr 7 mos

    Customer Support Executive with 1+ years of experience in handling customer queries and operational coordination in the jewelry industry. Skilled in managing social media communication, email correspondence, and logistics coordination. Maintained accurate documentation of all the order-related updates in an Excel Sheet.

  • Zafirah Exclusive Designer Studio (2 yrs 5 mos)
    • Fashion Designer
      Jun 2023 - Sep 2025 · 2 yrs 4 mos

      keeping a Keen Eye on Details. Can do Hand Illustrations and Embroidery. Flexible to Work Under Varied Conditions.

    • Fashion Designer
      May 2023 - Jul 2025 · 2 yrs 3 mos