Brussels Metropolitan Area
Architectural Design Object orientated Design System Life Cycle and Principle of Project Management Agile Software Development Functional Data driven Design Requirement Elicitation and Verification Entity Relation Modelling Use Cases Business Life Cycle Data Modeling Interface Design Bug Detection Knowledge-base Handovers SLA Incident Management Attending participate Development Conferences IT System Application Management 20 years, Software and Project Management, Recent 8 years work for large Investment Bank in System Data Analysis and Software engineering. IT Operations Lead, Applications Manager. Functional Analysis Business Analysis Operations Lead Product Owner IT Applications Deputy Software Architect IT Problem Manager.
supplementary roles: - IT Business Analysis Banking Automotive Leasing/ Purchase & Other Financial Assets - Program Owner - Banking Assets - IT Delivery Manager - Mobile Banking, - IT Governance E-Commerce & other Finance Assets ------------------------------------------------------------------------- Banking System, Data Analysis, Integration Management and Product Coordination. Banking IT Landscape, Implementation, Management SPOC for Mobile & E-Commerce. Banking Architecture Validation, Verification & Agile enabler. Banking Business, Stakeholders, Vendor, IT Governance & Program SPOC. IT Bank Product Management & Delivery oversight.
• Technical Functional Analysis for Deutsche Bank (ASC) Investment and Retail /Private Banking. • DB Internal entry Point for Trading and Banking Application Escalations. • Daily Stand Up Meeting for DB Business Application Activity and Forecast Status. • Day to Day Business Financial Software Operations and Incident Management. • Manage DB Internal IT Incident-Communication and Interact with Stakeholders. -------------------------------------------------------------------------------------------- • Perform Front & Back-End Analysis on Financial Data via SQL/ODS/I-Series/Linux, other In-House Web Tools. • Provide Solution to OLB & Trading Incidents, via L3 Development /Other Technical Teams. • Replicate OLB & Trading Incidents and write Cases for Tester/ AO/ & Development. -------------------------------------------------------------------------------------------- • Knowledge Transfer to IT Staff & attend Banking Release & Compliance Meetings.
• Analysis and design of business processes in sync with system’s capabilities entity relationship model • Developing agreed solutions and implementing new systems act as Deputy Application Owner • Manage Technical coordination with EU/US/IN departments Application Owner and Development team • Managing Online Banking, Mobile Payment, Internal Sales, Trading Applications Incidents • Troubleshoot, Install and Deploy Servers Front Backend Validation during after new releases • Monitor Linux, Unix Windows Servers analyze SQL Oracle ODS I-series AAA Financial Sever Data • Support, Monitor and Troubleshoot Java, Web Components Bug Detection Analysis ITIL • Preparing and presenting progress reports to higher Management and key support Relations • Prepare and Provide IT Technical Front Back end training to onsite and off-site members • Investment Banking, Front end, Payment systems, Trading Platform, Backend, Incident Management • Backend System Admin activities and Development is outsourced coordinate with this Team • Maintaining contact with client Organisations, external Vendors to ensure smooth operations • Technical Incident Handling for Internal Business Managed Customer Escalation • In charge of Incident communication to all stake holders via e channel and Internal meetings • Analyze Defect in Production and prepare test document Service Now for test team developers AO
• Document & Train agents on applications for a handover to the Kuala Lumpur Department • Perform business critical checks op Yellow Pages Application Servers ensure correct SLA • Investigate incidents in remedy and print monthly reports for service improvement meeting • Perform software update on Linux Unix Windows Citrix create RDP for Kuala Lumpur agents • Troubleshoot Sap failed batch processes Yell 118 SMS system and Yell Bacs payment Issues • Investigate out of Sla incidents and assign ownership meet with product specialist in Reading • Monitor Yellow Pages website and network for heavy load and troubleshoot Yell ACT Tool • Create knowledge base in lotus notes to be accessed by Level 2 team (VMware) • Migrate to new Yell IT Standards test remote access to applications and provide aftercare
• Responsible for the build support and commissioning of the Unix and Windows Servers • Work on the Servers in the Data Center or at the KPN client site in The Hague Windows 2000 and or W2003 W2008 severs & Mixed Linux Unix Solaris Servers • Simulate a Live environment to the Test or Maintenance Lab then upgrade Live with no errors • Be part of the team for a planned release weekend visit at the client site or be in charge • Perform Security and Service pack updates resolve Hardware errors stop start databases • Manage user account access to Business objects Siebel Portal Net Cool Unix Windows Netcool Cramer Ecco Citrix Packman SAS Weblogic Sightline InConcert and IBM Apps • Be on standby and night shift for monitoring and upgrade’s be first point of contact for client • Troubleshoot and Upgrade applications create remote access to the Servers • Provide directions to control center from the start of a Sev1 until this has been resolved • Create automated scripts work on Sox Audit and work on handover document to Mumbai • Manage File Servers and use the Beat network Monitoring tools send engineer onsite Sev1 • Attend the service improvement meeting with and speak about the feedback from the client • Ensure Server failure in the Data center has been dealt with the highest priority